The Super Mare Reviews Summary

Staff and Service

Pros:

• "Staff were very friendly and meals were supplied very quickly."
• "Staff are amazing and really attentive."
• "The staff are always really accommodating and welcoming."
• "All food and drink were serve very quickly and friendly and we were well taken care of."
• "Great customer service Bella greeted with a smile and she was polite and she was amazing highly recommended."
• "The staff are a credit to The company."
• "Staff were very friendly and food was delicious."

Cons:

• "However, they had run out of vegetables & stuffing and hadn’t told us when ordering and just brought the food out without them on the plate with no reimbursement."
• "Poor service. We asked for food didn't get what we asked."
• "Lady who came to table to collect dishes had an attitude problem."
• "Use discretion though and avoid the black haired, light eyed, fringe wearing, overly made-up staff member (who might actually be the floor manager) without a name badge."
• "Waitress Emily comes up and says you have to leave now rudely!"
• "Very rude staff and assistant manager no better I waited to order at bar 15 minutes when it was my turn I was told to go and join the other queue."
• "The host was rude when we arrived, made to feel unwelcome has we hadn't booked."

Food Quality

Pros:

• "Chef jamie cooked the food to perfection, the chicken strips and wings were to die for and the salmon melted in your mouth."
• "The food is always cooked to a high standard."
• "Lovely food, great value for money."
• "Food was delicious with decent food portions."
• "The steak pie was lovely."
• "Food was good and affordable and didn’t have to wait long either."
• "Food spot on as always and the quality was also fantastic."

Cons:

• "Cheap sausages (almost like hot dog from jars texture) and strange chicken breast just isn't going to cut it!"
• "Awful food. As a regular started off very nice, but as time has gone on food standards have got steadily worse."
• "The food was good value & service was quick and efficient but the garden area, where the children were playing, was like a horror movie."
• "Service was awesome however the food was awful. Not worth the money at all."
• "They should rename this pub The Super Nightmare. The food was awful. A party of 8 whose orders were taken at the same time. The food trickled onto the tables."
• "The beef was totally inedible."
• "The Cole slaw had a very strange taste."

Ambiance and Cleanliness

Pros:

• "Social distancing measures were very good."
• "Came here just before valentines and the pub had a lovely warm atmosphere, Food was excellent, staff were very professional and pub was very safe and clean."
• "The pub itself was clean and tidy with a nice atmosphere."
• "The outdoor play area is brilliant."
• "Quite welcoming as you enter the restaurant."
• "Nice atmosphere."
• "The garden was very tidy."

Cons:

• "It's a good thing sticking to covid rules BUT maybe give the place a deep clean ?! As its absolutely filthy!"
• "Not a good start when the car park was full of rubbish."
• "The menus on the tables are sticky and past their best and smell a bit."
• "The toilets were disgusting and even the locks wouldn’t work on the doors, sticky tables, wallpaper falling off the wall with nails hanging out, a chunk of the wall missing exposing the inside of the brick walls."
• "Food is nothing special my friends mixed grill chicken looked like it had been left on the grill for hours."
• "Haven’t been there since lock down. Food good. But the tables still very sticky. Didn’t feel hygienic at all eating there."
• "Been to at least 8 different hungry horse pubs and this was the dirtiest and most expensive?"