Summerhouse Reviews Summary

Service

Pros:

• "The lady serving us was brilliant! We couldn't have asked for better customer service."
• "Staff are very friendly and caring."
• "The staff were all super helpful and friendly, smiling and calm - even though it was quite busy."
• "Service was good with polite and helpful waiting staff."
• "Service was quick, with a smile and full politeness."
• "Great service from John and Tracey again today!! Food was fab … Totally recommend…"
• "The staff behind the bar were friendly and welcomed me."

Cons:

• "Staff argued in front of customers about bookings and where to sit people."
• "Awful service, very rude staff, total disappointment all round for what should have been a happy birthday celebration."
• "Staff are rude, interrupt the customer when they’re ordering to talk to their colleagues."
• "Terrible table service - waitress very rude and shouting actions to other side of room!!"
• "Service was slow as most of the time only one member of staff available."
• "Always taken far too long to be served and it hasn't even been busy."
• "Staff very good, attentive and friendly but not enough of them so service slow."

Food Quality

Pros:

• "Food was excellent."
• "The food was tasty, big portions, plus for the kids menu 👍."
• "The mixed grill was fabulous and a perfectly cooked steak."
• "The steak I ordered was wonderfully tender and cooked to perfection, making it a highlight of the meal."
• "The food was great, good portions and tasty."
• "Food was hot and tasty."
• "All food was very tasty, especially the hake and for me, the St Clements cheesecake (which was also very pretty!)"

Cons:

• "The service was absolutely fine and the staff were polite and friendly but the food quality was very poor."
• "Myself and my partner both ordered the mixed grill and the meat was clearly warmed and in the microwave having being pre-cooked."
• "Asked for a cheese and leek pie, but instead got given a cheese and broccoli Wellington which was nice apart from the hair I found in the food."
• "Cold pud served on hot plate, hair in pud YUK."
• "The quality has dropped considerably, and sometimes the food is not hot."
• "Vegetables were way overcooked, roast potatoes were very dark brown ‘burnt’ and the beef was wafer thin."
• "The food, not even average when talking main meals."

Atmosphere

Pros:

• "It's a lovely pub with friendly staff that looked after us for the full party the food is fantastic."
• "The atmosphere is homey, warm and cosy."
• "Lovely atmosphere here."
• "Despite being quiet inside, the atmosphere was lovely and the food was good."
• "The whole area had a nice vibe to it and our food was soon delivered."
• "The ambience in the pub is laid back and there was a lot of seating space around the time we visited."
• "Food was delicious and great atmosphere."

Cons:

• "The pub was on the chilly side. The soup which I ordered was lukewarm and the main meal was lukewarm the plates should have been heated."
• "Was also far to noisy with the music they had playing from the 'rock+roll disco' not the summer house restaurant I once knew!"
• "Walked in but found it a bit dark."
• "Karaoke was on tonight.... Bit too loud (not my thing) couldn't talk to friends after it started so we left."
• "Went in there once for a drink. Never again. Dark, dingy, dated decor. Beer tasted naff."
• "The queue to the bar was ridiculously long, and having been in it for 15 minutes and only moving a few feet forward, I decided to leave and go somewhere else!"
• "This was the most ridiculous experience at a pub we’ve ever had, they simply do not understand about disabled needs and someone really should’ve picked up on the message onto Booking and sent us a text."

Value

Pros:

• "Good value for money."
• "The lunch time specials are great value. Service was timely and food was refreshingly good considering the price."
• "It was worth the money."
• "The food was excellent value for money and absolutely delicious."
• "The food is extremely good both in flavour, portion size and value."
• "Nice spot for a tasty, reasonably priced pub lunch with little fuss."
• "Absolutely delicious meal, thoroughly enjoyed and for only £11 it was great value for money."

Cons:

• "The pub has been transformed but at a cost, £4.05 for a pint of Thatchers gold, just too expensive for me."
• "It may have a similar decor to a Wetherspoons, unfortunately, that's where it ends, as we all thought the drinks were extremely over-priced."
• "The drinks were a bit overpriced but other than that it was amazing!"
• "Very busy early Friday evening session! Food very basic/ too expensive for quality and quantity served."
• "Prices on food and drinks seem much higher since refit, but they do have special evenings making some items more reasonable."
• "Charging parking for people spending in the Pub is ridiculous and fining them for staying too long is appalling."
• "Got a parking ticket despite of paying the parking and presenting the ticket at the bar, never got fine and warning letters home so out of nowhere I got debt collectors forcing me to pay 170£ for a parking that I already paid."