The Kettleby Cross - JD Wetherspoon Reviews Summary

Food Quality

Pros:

• "Always a good menu and cheap."
• "Although the pub was very busy, our food appeared quickly. It was well cooked and tasty."
• "The food was good quality and, despite them being really busy, still served in good time and at a good temperature."
• "Food and drink is still good."
• "Fantastic service ordered food and drink really quick wasn't waiting long before my steak and wife's fish and chips arrived both were very nice steak very tender and tasty."
• "The burger was very nice too."
• "Food arrived hot and was very tasty."

Cons:

• "Food was good but the cleanliness is terrible worse now than before covid."
• "Not very good. One plate of food had part of the plastic wrapping in it."
• "Several times we've had meals of varying temperatures and generally something is usually wrong."
• "Cheap mediocre food. Pizza burnt to a crisp waiter said its well done and took it back to swop. Rest of food stone cold while they went to sort pizza. Tasteless when eventually served."
• "Just had breakfast, eggs royale. So you get 2 on a plate, one was just warm and the other was stone cold."
• "Had the chicken Jalfrezi curry last night and the chicken was rock hard.. you can tell its not fresh and was probably microwaved within an inch of its life."
• "Food was awful, 3 steaks ordered all of them where cold, sent back and still came back just about warm, not a good experience at all."

Service

Pros:

• "Pleasant staff, nice breakfast."
• "Thank you so much to the kind waitress today who moved heaven and earth to get a dessert my little one would like. Phenomenal service provided."
• "Nice Pub, food is good, staff are friendly & welcoming, service is quick, prices are very reasonable as expected in a Wetherspoons."
• "Always great service with good tasty well priced food. An ever increasing range of vegan dishes makes me very happy."
• "Good disabled access and access toilet is below the staircase and it is locked so pleased about that as its cleaner that way."
• "Service is always prompt and efficient, even on a Tuesday."
• "Service was excellent and quite quick."

Cons:

• "Staff cannot cater for food intolerances by substituting items or simply leaving an item off the plate."
• "No staff came to table to check if everything was OK.. what a shocking meal and total waste of good earned money will not be back."
• "Sure the staff had been replaced by robots, so miserable! No pleasantries or smiles."
• "Service 3/5 - meals are sometimes cold/wrong if ordered through the bar however I often use the app which always seems to come through correctly."
• "Couldn't get served. Understand the difficult times we are having but if you only put I member of staff on then limit the customers accordingly."
• "Wrong order came and my partner had nearly eaten her food before mine came."
• "Once my partner had finished his drink he decided to order another resulting in a 25 minute wait for him to ask where it was."

Ambiance and Cleanliness

Pros:

• "Now i think this spoons pub is the best pub in melton mowbrary!! Lovely cosy feel to it all ... lovely community feeling...... nice meals lovely decorative looks n fabulous array of your favourite drinks!"
• "It’s a fairly large pub, with an open interior and a large raised seating area to one side, decorated with bookshelves and fireplaces for a traditional and welcoming feel."
• "A lovely atmosphere, they had the fire lit."
• "The pub was clean and cool with a car park directly opposite."
• "Large pub with buzzing atmosphere."
• "Kettleby Cross was just lovely and inviting."
• "The pub was spotless and I would definitely give it another go."

Cons:

• "The tables were not clean. The menu was sticky. The condiments were sticky."
• "Getting a bit grubby these days could do with a facelift."
• "Extremely cold place to sit and relax according to staff heating controlled by head office inlet fans blow cold air nearly all the time."
• "Looks like it could do with a good clean /fire place very dusty and surrounding areas."
• "All the tables were filthy and food left on them for over an hour!"
• "Food as expected tho colder than usual....no table was cleared the whole hour I wads there...need more staff or staff clearing the tables...looked disgusting."
• "To the front is an outside seating area, however it sits beside one of Melton Mowbray’s main roads, making it a rather loud and somewhat unpleasant beer garden."

Accessibility

Pros:

• "Good disabled access and access toilet is below the staircase and it is locked so pleased about that as its cleaner that way."
• "Wheelchair access was good, although we didn't check out the accessible toilets."
• "Big public car park opposite but make use of the crossing a few yards away, it's a very busy road."
• "Parking to the side or across the road at the big car park which is free on Sundays."
• "Very good plenty of seating outside and big car park across the road short stay town was really nice and a great park near to the pub would visit again when in the area."
• "Parking across the road."
• "The regular toilets are upstairs, but there is a disabled one downstairs for those that can't manage the others."

Cons:

• "Long walk and stairs to the toilets."
• "Very difficult for me as a disabled 73 year old to get to toilets up three flights of stairs."
• "The disabled toilet is locked by the staff so you have to stand at the bar and wait for them to bother to see what you want for them to unlock it."
• "Toilets are located upstairs and along corridor. Not sure about facilities for less mobile visitors."
• "The only annoying part of this pub is the distance to the toilets which always feels like a but of a trek."
• "Typical Wetherspoons environment. Long trek to the toilets but the place was clean."
• "Can be very busy and parking is all pay and display. Difficult when disabled as parking some distance from door."