Address: 109-125 Knightsbridge, London, SW1X 7RJ, United Kingdom
Phone: +442072018676
Rating: 4.5
based on 353 reviews.
Service
Pros:
"Charles, our waiter, delivered top-notch service, going above and beyond to make the occasion extra special."
"Our server was helpful and entertaining!"
"The staff were attentive and welcoming."
"Zakir is very helpful and fast."
"Our server, Augusto was amazing. Very friendly, attentive and gave us great recommendations."
"Exceptional service from Benjamin our waiter, delivered top-notch service, going above and beyond to make the service extra special."
"Hayley and Kesha, who provided top-notch service throughout our meal."
Cons:
"Lobster not that good, especially when we didn’t receive tools to crack shelves."
"Good food with a very unpleasant staff."
"No acknowledgement or apologies for the error."
"Disappointing service, forgot to serve our drinks even after reminding them twice."
"But took them a while to make drinks and we asked a lot of times before we got them!"
"We asked the waitress for water three times and were unwilling to provide it."
"The waitress that served us throughout the evening was very unwelcoming, harsh, made us feel rushed/uneasy throughout our experience."
Food Quality
Pros:
"Food quality is excellent and the presentation is nice."
"The lobster is incredible, I recommend order truffle french fries to your dish."
"The food was amazing and they gave us such an experience for our shared birthday celebration!"
"Great food and atmosphere."
"The lobster rolls are just amazing and so delicious."
"Ordered two sets of 2 pound lobster for a group of 4 to share. The lobster was fresh and pairs well with the garlic butter."
"It’s lobster roll is very good and the lobster burger is fantastic."
Cons:
"The Wagyu burger wasn't seasoned enough. It needed salt."
"The spinach which came with the burger wasn't prepared well. It had its stems & it was very difficult to eat."
"The corn ribs were ordinary and not unique I wouldn't order it again."
"Aside from the bug I found in my food because the lettuce wasn’t properly washed, the waiter(s) never really apologized or came to check on us after to see if we were okay."
"One of the two classic lobster rolls did not taste fresh/good."
"The burger was good, nothing special and fries just usual."
"The lobster has a rubbery texture, smells like ammonia, and the claws taste unpleasant- like pee."
Atmosphere
Pros:
"Perfect place for dinner with family and friends 🦞"
"Overall a great place with very nice atmosphere."
"The atmosphere was nice and family friendly."
"This place offers a nice setting for a special treat - it's a bit fancy but not over the top."
"Atmosphere was busy and chaotic but in a charming way - the place is definitely lively and fun."
"The restaurant is pretty much big and decorated well with lobster cages and a beautiful bar in the middle."
"The decor was nice."
Cons:
"The music was so loud that it made it very difficult to converse with your companions."
"Downside was that the restaurant was very noisy."
"Tables were unclean and sticky, so it was an unpleasant experience overall."
"The venue was incredibly noisy."
"The atmosphere felt like a fast food chain at most with pricy items - there are tons of more table close together, tons of people, very loud noise which made us hard to hear each other."
"Very mediocre experience! The venue was incredibly noisy and food took ages to arrive."
"It's not for you if you are looking for a place with zero noise."
Accessibility
Pros:
"The restaurant is on the 5th floor of Harvey Nichols; accessible via a lift from ground floor so should think ok for wheelchair users."
"Booked the table via Google maps and it was so easy, fast and efficient."
"Burger and lobster, easy to go there by Subway to knightbridge Go inside the mall to the 5th level In food court."
"It is very accessible, with the lifts straight into the back of the restaurant."
"Really nice location and friendly staff."
"The restaurant is located on the 5th floor of Harvey Nichols store so if you aren't aware might struggle to find it as it doesn't state on their website."
"Just a note nothing refer that the restaurant in this building or it’s in 5th floor so you need to ask someone to reach the place."
Cons:
"To reach Harvey Nicholas from V&A took around 20 mins to walk. Because of the building works and countless street hawkers outside Harrods that we’re dominating the pavement, getting there was a not so enjoyable journey."
"There are no toilets available at the restaurant, so you do have to exit the restaurant and use the department store facilities which are on the same floor."
"It is an adventure to find the place but overall worth the effort."