Big Easy Restaurant - Covent Garden Reviews Summary

Food Quality

Pros:

• "The burgers to be fair were amazing and one of the best I've had."
• "Food was all tasty and hot, all compliments across the table."
• "The food was good, probably the closest to actual American BBQ I’ve eaten in London."
• "Food here is absolutely amazing and really good value for money!! Had the 1/2 lobster and the popcorn shrimp, and my partner had the lobster Mac n cheese."
• "Food was great as well as the service, special mention to Om who served us quickly and checked in on us a couple of times during our time there."
• "Food was incredible. Atmosphere was perfect."
• "Food was superb. I do recommend their baked lobster with garlic white wine sauce."

Cons:

• "The lobster shrimp roll was disappointingly akin to a prawn cocktail in a burger bun."
• "The food is below average. Portions are big but for me quality is more important than quality."
• "The food is super overpriced for what you eat. Most of the meat everyone had was super dry."
• "The children’s Mac and cheese had oil dripping from it, the bbq pork sandwich was dry."
• "Both steak and lobster were cold as ice."
• "The lobster roll with shrimp was really tasty but I wasn't a massive fan of the Crabshack Combo because it's more peeling than eating 🦀."
• "The lobster mac and cheese lacked depth, and sadly was rather sickly."

Service

Pros:

• "Service from the GM was disgusting."
• "Shout out to Michele who was excellent. Attentive, funny and just very good at his job."
• "Our waitress didn't excessively check on us but we had everything we needed and she was very polite."
• "We were served by Charles who was speedy, friendly and gave us an awesome experience."
• "Great service from our waiter, can't remember his name but he studies a masters whilst working part-time."
• "Special mention for our waiter Julius who was exceptional."
• "The staff were so attentive, really made our daughters surprise 21st birthday meal very special."

Cons:

• "The waitress was not friendly, could give clear information about the menu."
• "They completely dismissed the seriousness of my complaint. Also ignored many calls I made to try to get some sort of resolution."
• "Service was careless, table was not ready for booking time, no apology!"
• "Staff having chats and not being attentive at all and took 20 minutes to get someone’s attention to order."
• "The youngster serving us was less than engaging, bordering on rude."
• "Staff on the front desk were pretty unwelcoming."
• "Staff weren’t attentive or proactive in the slightest - except when clearing plates/trays and giving the bill."

Atmosphere

Pros:

• "Very cowboy bar."
• "Nice decor and venue, really spacious. Good options for food and so many spirits."
• "Great atmosphere and aromas when walking in."
• "Coupled with their warm, hospitable service and a cozy ambience, it offers an unparalleled dining experience."
• "The place itself has a great atmosphere!!"
• "Had a relaxed bar/American shack feel, great atmosphere, super child-friendly and the staff were all very friendly."
• "Nice place and really American style atmosphere and food."

Cons:

• "Had a rowdy bunch next to us that we were sat next to (as a party of 2) so we couldn’t hear ourselves speak!"
• "The atmosphere was marred by loud music, making conversation difficult."
• "Live music, lovely but couldn't have a conversation. Food great, really tasty burger."
• "It wasn’t a nice atmosphere."
• "The live music was excruciatingly loud given the band were a good 10 feet away from our table."
• "The restaurant was overcrowded and you could barely move."
• "Way too loud, you cannot have a conversation across the table without shouting."

Value for Money

Pros:

• "Great lunch deal where you can get a main, side and drink for £15!"
• "Tried other BBQ places before and this one was best for value for money because the meal platters included sides like coleslaw and beans."
• "The portion is HUGE and the price is fair."
• "Good portion for the price. Definitely recommended if you love seafood. No regrets."
• "Delicious food that's good value for money, bottomless drinks (at great speed! Which is awesome at a bottomless brunch)."
• "Pricey but you get what you pay for, and its worth it."
• "Brilliant food, with really fair pricing especially for the area."

Cons:

• "Overall the value was average as I think we can get much better food elsewhere for £100."
• "Lovely food but you gotta go to try it all really so it don't end up cheap."
• "The food is super overpriced for what you eat."
• "For £67 I think there are a lot nicer places in the area to go to."
• "The prices are a bit expensive but the portions are big."
• "The food was incredibly overpriced."
• "£96.86 for two people was already outrageous, but the food and drinks squared my anger."