Hickory's Smokehouse West Kirby Reviews Summary

Food Quality

Pros:

• "I had the 16 hour smoked beef brisket and it was incredible."
• "Food was excellent, service was even better."
• "Food was delicious and presented well."
• "Food was delicious especially the steak taster, it was the best steak I have ever tasted."
• "The food was delicious we ordered the brisket and the rump steak and they were cooked to perfection."
• "The brisket and fajitas are both excellent dishes!!"
• "The food was fantastic."

Cons:

• "Hair in the steak and plastic in the desert."
• "Went on a Tuesday lunchtime and honestly all of the BBQ food we tried was very dry."
• "The onion rings, the bacon, the waffle (made me feel sick as it was literally soaked with grease)."
• "Med.rare steak was sent back because it was well done and tough."
• "The sausage was raw in the centre."
• "The bird and beast burger was thin and dry."
• "The brisket was super dry and tasteless."

Service

Pros:

• "Would highly recommend this restaurant to others as staff made us feel very welcome."
• "Our waiting staff were amazing as well and constantly checked in on us."
• "The staff were attentive and helpful."
• "The service was friendly and efficient."
• "Staff always lovely and helpful. Correspondence via e-mail always prompt and helpful when making bookings."
• "All of the staff were so friendly and happy to recommend something different and offer help."
• "The staff are friendly and the food was relatively quick to arrive."

Cons:

• "The music was so loud that we couldn't actually talk to each other."
• "Asked 3 times for the bill and eventually had to go over to the pay station."
• "Staff are somewhat disinterested which is understandable given this is a chain restaurant."
• "Table was wobbly and the chairs weren't comfy."
• "We waited over 30 minutes before we were asked about what drinks we would like."
• "It was so busy, it was difficult to get the attention of the (very hardworking) staff."
• "Service was terrible even though it wasn't busy."

Ambience

Pros:

• "Unique gorgeous restaurant."
• "Friendly environment and even a cinema for the children if they need a break from the table."
• "Lovely atmosphere we sat outside which was lovely and warm."
• "Overall amazing atmosphere and the American style."
• "The place has a fantastic atmosphere, can’t praise it enough."
• "The ambience and interior is comfortable."
• "The atmosphere is always buzzing."

Cons:

• "Booked a table and was seated in the conservatory that was freezing cold."
• "I know it was Haloween but the music was very loud Disney themed interrupted with Baby Shark song."
• "The bottle of wine we got was quite expensive."
• "Need to park on the road as carpark full."
• "The chips were really greasy and covered in a ton of salt."
• "Beers are over £5 a pint, & they truly charge top dollar for all the food."
• "The football was on blasting all over the place, couldn't enjoy our family conversation as we all struggled to hear anything over the football commentary."

Family and Pet Friendliness

Pros:

• "A cinema room (with free popcorn) and an outdoor play area (which is only accessible through the restaurant), means you can relax at your table while the kids are safely entertained."
• "Perfect for kids, there is a free cinema showing movies all day."
• "Completely family friendly, with cinema room, outdoor play area and kids packs to keep the kids occupied. Perfect!"
• "Children also have a chef's hat to color and some crayons."
• "Great place for families."
• "Family friendly and dog friendly and the location is perfect for a walk around the lake afterwards."
• "Very dog friendly!"

Cons:

• "Children running about all over the place knocking into serving staff causing chaos."
• "Only complaint id have is sitting outside a few wasps were buzzing about, also some broken glass on the floor which I had to pickup as I had my dog."
• "No popcorn tonight, despite being told we would get some when next batch was made."
• "The dress code (no football shirts) was widely flouted. Our waitress was, at best, indifferent."
• "Picked a later slot to avoid families - sadly not the case."
• "We were then taken to a really poorly ventilated annex where there were no windows open at all and it was very stuffy and extremely hot."
• "Heating at table was far too hot and blew in to your eyes."