Address: 3 Hankridge Way, Taunton, TA1 2LR, United Kingdom
Rating: 4.5
based on 152 reviews.
Customer Service
Pros:
"Harry was outstanding with customer service!!!!!"
"Superb customer service by a very knowledgeable young lady when buying a car battery."
"Charming attendant in store fixed it for me. Could not have been more helpful. A1 customer service."
"Great service from Ben, despite making him run up and down the stairs to get different brake blocks, he was fantastically knowledgeable and provided great customer support."
"David and Josh from the Taunton branch were excellent. The brake light had failed on my car, but they had me fixed and moving again within 10 minutes."
"Liam offered world-class customer service - not joking!"
"Fantastic customer service during my recent visit. Staff were friendly and well informed about what items were needed and the service was fast and friendly."
Cons:
"James the store manager had absolutely no passion to help customers."
"Absolutely shocking customer service. The manager James was extremely unprofessional and unpleasant, even though I had spent nearly £300, will never shop here again."
"Pointless place now. Spend ages in the queue because there's only one person serving."
"Ok in terms of stock. Staff really need some training. No help offered, and hardly any help when you manage to get one other their attention."
"It appears that Halfords staff aren't properly trained or supported by their company."
"Horrendous customer service...Dropped 2 bikes off to be serviced...It actually took Halfords 6 weeks to get in contact with what needed doing."
"VERY poor service - firstly, available assistant left us standing over 15 before attending to me (it wasn't busy)."
Product and Service Quality
Pros:
"Both our bikes were serviced & repaired and ride like new bikes, better than we were expecting."
"All the correct parts were available & I was in & out the shop in a few minutes."
"Thank you to the ‘Cycle Crew’ at Halfords, Taunton today. They went ‘beyond’ to help me out with an electric battery issue."
"The gentleman who did the free car check up was efficient and friendly."
"The product quality is good."
"Needed emergency repair on brake blocks and the response was great. Repair was done within 20 minutes of me arriving giving just enough time to grab a Costa. Very happy with the result."
"Best store in the area for product availability and knowledge of staff."
Cons:
"Brought my bike from here and its good however the service is beyond awfull i suggest going elsewhere for bike issues."
"Had to have two visits to instal my sat nav as the cable was too short to get it in and out of the car."
"Absolutely rubbish! My brake light went, the guy tried 2 bulbs and it still didn't work."
"Wish I could give no stars. First they wanted to charge me £180 to repair a £150 bike then agreed to do most of the repairs for £70 excluding the tyres which I would change myself but have just collected my bike from Halfords in Taunton to be told that they won’t fit new brakes as the wheels now need replacing."
"Shocking service from the bike department purchased 3 bikes nearly £1000 and my bike has spent more time in store than on the road. Staff not capable of setting the bike up correctly picked up Tuesday back in Wed picked up Thursday guess what Friday going back again absolute joke."
"The soft close on 2 of the drawers stops working until the drawer is pushed in hard."
"Very pleased with the bike itself but where transfers were on forks they peeled away and the frame went rusty."
Pricing and Value
Pros:
"It was only £24 which I thought was fantastic value!"
"The fitter was fantastic. Delayed his lunch break to fit the battery. So impressed by the service."
"Made great money saving suggestions without a hard sell."
"Only £5 for the 2 set of bulbs and £5 to be fitted. Can't get better than that."
"Really happy with the service I recieved today. I purchased roof bars and fittings for my car."
"Ordered a headlight bulb and paid for fitting online. Turned up at store and bulb was fitted and I was driving off within 10 minutes of arriving."
"The whole experience was value for money, stress free and impressive."
Cons:
"Then pay over the odds for things that you can get anywhere else for half the price."
"Called in to get a bulb fitted. As it turned out to chatty as when I got home I parked my car checked the dipped beam. It turned out the bulb was fitted incorrectly."
"Bought two bottles of windscreen wash, priced on shelf at £3.99 each when the assistant put them through the till I was charged £4.99 each."
"Charged me for 2 bulbs and told me it was electrical."
"WORST EXPERIENCE EVER. Left a bike for a repair and 3 weeks later have to take it back in pieces."
"Booked in 2 weeks ago to have a Dab radio fitted to my Sprinter at 2pm 21/6 At 1pm that same day I received a call from Joe telling me the part hadn't arrived and they were unable to fit it."
"Unfortunately the phone holder for the car has proved to be hopeless at hanging on to any surface."
Staff and Customer Interaction
Pros:
"Friendly, knowledgeable staff who were genuinely interested in my choice of bike, ensuring it met my needs."
"Affable polite staff throughout. Well done Team."
"Helpful & Polite staff, right through the store, hard to find these days in retail."
"The Staff were friendly, helpful and courteous."
"Staff were friendly, knowledgeable, efficient and keen to please."
"Staff was friendly and helpful fitting was quick and done professionally."
"Staff we're incredibly friendly and helpful when I went in Thursday morning. Every single staff member I spoke to, went above and beyond to help me, so thank you."
Cons:
"Disappointing and absolute Let down... Had an MOT booked for 13 30 today. Just had a call from Halfords at 11 35 saying they can't do it today with a vague reason of sickness."
"Would leave 0 stars if I could-the manager seems to think that 6 weeks is acceptable-absolute joke!!!"
"I wasn’t informed there would be a 3-day delay on bike repairs until after they reviewed it."
"Was confronted by a very rude member of the sales team acting very defensive and quite confronting (James)."
"They also promised to ring me once they had sourced my choice of bike but that didn't happen either."
"Bought a bike rack .. couldn’t get it to fit on the tow bar properly .. asked one if the staff (Joe) for advice and he couldn’t have been less helpful."
"After traveling 40mins to the store the technician then told me they didn’t have time to do it as he was too busy."
Store Experience
Pros:
"The store was very welcoming with clear COVID-19 signage and great social distancing."
"I found the Taunton Halfords very easy to park right near the front entrance no waiting to enter the store and no waiting at the till would highly recommend a visit."
"Went in to get a Roof bar for my car, 10 mins later came out with exactly what I went in for. Great staff, very helpful and keeping in with Covid Rules. Thumbs up!"
"We had a wonderful experience at Halfords :) The staff were friendly, informative and helped us buy some perfect bikes. Best of all, they made us laugh!"
"The store was tidy, clean well stocked and the staff were friendly and attentive."
"Really excellent service in fitting a new bulb for my Skoda Octovia."
"Halfords Hankridge Farm offered me a very helpful and efficient service today. In particular the staff member Kody."