Halfords - Rotherham Reviews Summary

Online Ordering and Collection

Pros:

• "Ordered new Bosch Aerotwin wiper blades online. Delivered to my local store, kept updated all the way via email."
• "Used online ordering for a new leisure battery for my caravan. Within an hour I'd received a text saying pick up was ready."
• "Ordered click and collect, received text stating item ready for pickup."

Cons:

• "On arrival they could only find 1 item, the assistant had to re-order the missing item which means another round trip of 8 miles."
• "Ordered click and collect, received text stating item ready for pickup. Went to store and waited around for 20-30 minutes to be messed around by staff who couldn’t find my order."

Customer Service

Pros:

• "Extremely helpful and knowledgeable guy served me."
• "Had them fitted in a few minutes by the technician. Great product, fantastic service."
• "Karen at your Rotherham branch provided excellent service today."
• "Very friendly and knowledgeable staff. Particularly Alex, who did a particularly problematic battery change for me."

Cons:

• "Went to change my bulb and lad who tried to change it actually broke the brake light because he didn’t have a clue what he was doing."
• "Server didn’t seem competent on the till and didn’t offer even an apology."
• "Staff haven’t a clue what they are doing."
• "Absolute thieves! Cameron especially is the reason I will never spend another pound at Halfords."

Product Quality and Installation

Pros:

• "I had bought a dash and rear cam which was hard wired today by Arran. Great job done."
• "Shak was very helpful and knowledgeable when he did my air con on my car."
• "I had a good experience at Halfords on Saturday as I went to get my tyres checked."

Cons:

• "Called in store to pick up what was meant to be a new bike and get presented with one that has scratches and chips on frame."
• "Been waiting for a call from the manager for over a week when they didn't fix my bike properly."

Communication and Follow-up

Pros:

• "Shocking after sales. Dashcam fitted ok, receipt to be emailed for fitting, didn’t receive."
• "I ordered some new wiper blades and fitting for the car in advance as I was going during my lunch break."

Cons:

• "Emailed resolution and they said they will contact the store to phone me but nothing."
• "Been waiting for a call from the manager for over a week when they didn't fix my bike properly."
• "Not awfully impressed as we still don't have the £650.00 bike a month after paying for it."

Store Experience and Environment

Pros:

• "My visit was rewarded with the socket being gifted as free, just for my wait. Fantastic result."
• "The staff at the Rotherham branch of Halfords are brilliant. They were very friendly, helpful and professional."

Cons:

• "Poor customer services in a dated store that looked shabby."
• "Useless customer service. Miserable staff that seem to think helping a paying customer is beyond their job role."