Halfords - Pontefract Reviews Summary

Customer Service

Pros:

• "Fantastic customer service from Cameron when purchasing a mountain bike!"
• "Nath fitted the battery straight away, he was really friendly and knowledgeable."
• "Staff were all great, particularly the fitter, Dave who was very helpful and took time to make sure everything worked as it should."
• "Absolutely top notch service."
• "Really friendly and helpful staff. Harvey served me and couldn't have done more to help me."
• "The team at Halfords Pontefract are always helpful and friendly!"
• "Very happy with the availability and friendly service."

Cons:

• "Very poor service, the web site says ready in 1 hour, but don’t go to store till you receive text and email. After 3 hours nothing."
• "Booked for bike to be looked over... the gentleman was miserable and unhelpful."
• "The attitude of the woman who was doing this job was appalling."
• "Went in Saturday morning, not over busy, waited over 15 mins before manager told me I had to go to another till, then ignored completely, walked out."
• "Had to wait until staff had finished their conversation before I was served."
• "Staff here are quite inattentive, usually have to wait a while to get served."
• "Absolutely rubbish customer service, waiting over 25 mins if not more was my wife to be served."

Store Experience

Pros:

• "Store inside lovely & clean."
• "Always refreshing to go in any Halfords Store."
• "Thank you to the young men who came from ponti to selby to put my new bike together."
• "Nathan kept me up to date from start to finish with my order and is a pleasure to deal with."
• "Brilliant!!! We left very happy with our purchase and the service we received was top notch."
• "I've been fortunate that every time I visit this store it has everything in stock I'm looking for."
• "The staff at Pontefract Halfords are so helpful, I called in because I needed help contacting another branch in Barnsley to change an appointment."

Cons:

• "The only reason I marked this down, is having visited the Killingbeck store, it needs money spending on the flooring etc, it’s not nice for customers to look at."
• "It was cold and nowhere to wait but I was seen to as soon as it was my turn."
• "Easy online ordering and collection... This item was sold and priced as new but was clearly a return."
• "Next time I will shop elsewhere."
• "Like most big companies Halfords take your money but don’t really care that you are buying something fit for purpose."
• "Unfortunately the outside was extremely scruffy, with overgrown weeds and it could do with a clean of the building itself."
• "Customer service stinks."

Product & Service Quality

Pros:

• "Shannon was very helpful at the pontefract store when I went for the 10 point car check and helped me find the best oil for my car which needed topping up."
• "They did the best they could on a well loved bike too keep it going."
• "Managed to get a new wing mirror glass for a decent price and it only cost £2 to fit it, which was pretty good."
• "Bought two innertubes good quality swalbe ones easy to install presta valves really are the better ones."
• "I collected a assist 20 electric cycle 3 days ago and it is brilliant. It sails up hills."
• "The staff knowledge here on bikes was superb."
• "Absolutely brilliant service from start to finish. My old bike has been very thoroughly restored with great care and attention."

Cons:

• "ORDERED NUMBER PLATE TUESDAY 13TH SEPT. WENT TO STORE TO COLLECT AFTER SOME TIME WAS TOLD THEY COULD NOT MAKE IT. NOW I HAVE BEEN TOLD IT WILL NOT BE READY UNTIL 20TH SEPT."
• "Brought my bike in for a bronze service and 2 new tyres fitting. Was shocked at the way I was treated."
• "Unfortunately I have ordered the wrong stand and it won’t fit!"
• "Staff was friendly and very helpful. Unfortunately two windscreen sun shade purchased at £6.99 reduced in price was terrible."
• "Bought a dab radio with fitting 3 week ago and still waiting for it to be installed."
• "Truly awful customer service. Bought and collected a bike after paying for the build, got it home and realised a part was missing."
• "However, customers should not be kept waiting for around 2 hours for a £2 fitting."