Address: Railway St, Dewsbury, WF12 8EQ, United Kingdom
Rating: 4.3
based on 141 reviews.
Customer Service
Pros:
"A very kind Halfords mechanic took me and my bike to the repair area... I'll be using Halfords from now on for repairs and bike accessories."
"AFEEFAH at the counter... was a jolly young lady and friendly."
"Tom... kept my unruly 5 year old entertained!!"
"At my age I have obviously had problems with faulty goods over the years, but the help and customer service today was as good as it gets."
"A amazing young man named Ismaeel served me today. He was such a big help- calm, helpful and great customer skills."
"I have to say Julie that took my son's bike was fabulous and very efficient... I am super impressed with the service at Dewsbury Halfords."
"The staff at Dewsbury are very kind, helpful and welcoming."
Cons:
"Danny was very rude and became argumentative in the store."
"Poor service, full of kids working, box cutting knives and screwdrivers left about."
"Do not buy anything from this store."
"Poor poor poor never gave me my bike order in time... so now I'm going to a birthday party and I don't have a bloody present."
"They sold me a service plan then when the service was due they wouldn't answer the phone."
"Staff member... totally blanked us."
"The store manager was extremely rude and didn’t seem to care about the issues we have been having."
Product and Service Quality
Pros:
"Fantastic thorough service. Great price."
"Ordered my son a bike which was ready and built before it was supposed to be ready."
"Many Thanks to Halfords team for helping make my little girl's first bike perfect."
"A fantastic team on repairing bikes."
"Brilliant customer service from Tom."
"I took my son's trike in to Halfords... what a fabulous job he has done, he even did it on his day off."
"No repair is too big a challenge."
Cons:
"When I got home with the polisher I found there were crucial parts missing from the box."
"Very poor... Wasted my time when I could've sourced from else where."
"The employee then told me that I should take the bike to an independent shop to get it repaired."
"Ordered online for click and collect, never received a message saying it was ready."
"Well dealt with in the store, however the handlebars on my bike were not fastened properly on collection."
"Very disappointed... my brake lights had gone off, went to Halfords got it changed, as soon as I drove off the warning light came on again."
"Bought a bike got it home in a taxi went for a ride on it and the front wheel is buckled no fault of my own not happy."
Online Experience
Pros:
"Online ordering was very good."
Cons:
"Dreadful. Online click and collect. Item showing as in stock... only to be told that item is out of stock."
"I went to try and get my money back and then they said it was non-refundable."
"I contacted the online chat who told me 3 times there was nothing I could do."
"Spent over £1000 buying the carrera vengeance for us to be given a second hand bike."
"Places order for 2 bike inner tubes online for collection, got call from store hour later to say they didn't have the stock available."
"Was told not in stock after allowing me to click and collect online."
"They said that they will ring me tomorrow. 2 weeks later went back to see what they were doing to my bike and said again we will ring you tomorrow."
Staff Conduct
Pros:
"Without hesitation a young man called Danny came out and helped me... what a credit he is to Halfords."
"The colleague, Danny did this work and was very efficient, friendly, helpful and completed the work to my satisfaction."
"Tom at the Dewberry site had done it. Really was very polite and efficient."
"Excellent customer service from Sid, he was so polite even when I was stressing... His help and lovely attitude was very much appreciated."
"Josh spoke with passion about bikes and had impeccable manners."
"Poor Afeefah was left to serve 8 customers by herself... 10/10 for Afeefah."
"Josh was ace, he changed it in seconds."
Cons:
"Racist, I was waiting at the till to be served and the guy at till said two minutes cause he was on phone to customer then another customer came and he went straight to serve them rather than me."
"Very rubbish service, took my bike here so they could fix it."
"Profits before customer service is the order of the day with this place."
"Considering we are in the middle of a pandemic and company’s have limited staff the members of staff at dewsbury were a prime example of excellent customer service."
"The least organised place to go to. Ordered a freehub and had to wait a week for it to be delivered."
"After being offered a refund the manager did everything he could to put the blame on me for improper care and called me incompetent."
"The staff don't know what they doing, told me to come back on Saturday when a knowledgeable staff is on."