Obicà Mozzarella Bar - Poland Street Reviews Summary

Service

Pros:

• "Fantastic service."
• "Service was excellent - thank you Federica - will be back soon."
• "The staff are very attentive."
• "The staff were delightful."
• "The team who run this branch were friendly and welcoming."
• "The service was great and they were sweet, especially the manager I believe, he was very helpful in explaining the dishes and making things clear to us."
• "The service was above and beyond. Very very welcoming, friendly, knowledgable and caring staff."

Cons:

• "Service was slow, yet automatic 12.5% service charge."
• "Then we waited. And waited a bit more."
• "Pizza okay, but service was slow (it was not that busy, we had to call our waitress many times after waiting for bill and card machine)."
• "Generally slow service as a result of the under staffing."
• "The moment we sat down the waiter looked at us like we were refugees begging for a free lunch."
• "The guy was cleaning empty tables and completely ignored us."
• "Waited over an hour for main courses which didn’t get sent to the kitchen."

Food Quality

Pros:

• "Dessert was delicious."
• "Amazing food(burrata is superb) and a lovely atmosphere!"
• "Absolutely out of this world food. Amazing quality of ingredients, and the taste was to die for!"
• "The must try is the mozzarella cheese, it’s the best mozzarella I’ve ever tried."
• "Whatever you do, don't leave this restaurant without trying the burrata!"
• "The food was excellent. I had the burrata and assorted breads. Everything was delicious."
• "Excellent food. High quality dishes with fresh ingredients."

Cons:

• "The food was served cold. I had to ask them to heat the pasta up."
• "Food was not great and not fresh."
• "The main course was boar, and it was a sort of watery stew with some mash on the side."
• "Smoked mozzarella wasn't great. I ordered spaghetti carbonara which was way too salty."
• "Pizza was good but the pasta were a real disgrace, especially given the price."
• "The fish was ok, but the rest of the dish was bland and tasteless."
• "Food was underwhelming (pizza and focaccia/pizza bread with tomato were dry and borderline burnt) for the price."

Ambiance

Pros:

• "Nice restaurant in a good location."
• "Plenty of indoor seating and some outdoor seating is also available. Nice ambiance."
• "The atmosphere was pleasant, relaxed and friendly."
• "Finding this away from the busy streets allowed us to have an enjoyable and quiet experience."
• "The restaurant ambient is friendly easy going and cozy enough."
• "It's a lovely spot whether you're a local or a tourist."
• "The restaurant itself has a beautiful interior."

Cons:

• "The place downstairs got a bit loud but nothing the staff can do."
• "Not the most welcoming restaurant to say the least."
• "The environment is not bad. Just another Italian restaurant. Not much different."
• "On the evening, there is a DJ for the animation and make a nice ambiance."
• "The customers here are too cool for school. We spotted the lovely Gok Wan who was such a dude for doing this selfie."
• "Left hungry and embarrassed."
• "The highlight was actually the mozzarella balls."

Value for Money

Pros:

• "Expect to pay around £30 to £40 per head."
• "And the price ratio is acceptable."
• "Prices are not expensive when you consider it's location and quality of the food."
• "Personally I find their pricing very reasonable considering the quality of the food."
• "They have a great lunch menu for 11GBP 1x kind of pasta (cacio e pepe usually)+salad+soft drink."
• "A hidden gem of great food, good prices and phenomenal service."
• "Private Birthday Party for 40 - Absolutely awesome. A hidden gem of great food, good prices and phenomenal service."

Cons:

• "Relatively pricey for what you get (£40 a head for wine starter and main) but you’re in the middle of Soho what do you expect."
• "It would have been OK if the bill was half what it was, so I would happily pay £20 to £25 instead of +£40 per person."
• "However avoid the wine (it’s overpriced)."
• "I paid £9.50 for a glass of stale prosecco. Margherita and one drink, £30. It just feels like way too much."
• "The value for money is not the best, indeed some prices are too high for the quality of food."
• "Unashamedly expensive."
• "Very expensive for what you get."

Staff Attitude

Pros:

• "The place is good, clean and the staff is careful and helpful."
• "Staff we very friendly."
• "Really friendly and accommodating staff."
• "The male Spanish young waiter was especially friendly and helpful."
• "The staff are super friendly and can recommend yummy items off the menu."
• "Great food and lovely service."
• "Lovely place and fantastic food. Great customer service."

Cons:

• "Staff could have been slightly more friendly."
• "The restaurant manager was not at all accommodating or apologetic."
• "The waitress was really rude, pretending she did not understand us."
• "Waiters are seriously arrogant and completely oblivious to any needs of the customers."
• "Incredibly rube staff member."
• "Staff was also rude and disorganized."
• "Congratulations worst service of London."