Spaghetti House Italian Restaurant Reviews Summary

Service

Pros:

• "Service was very helpful and friendly. Highly recommended."
• "The staff members gave such amazing hospitality and especially Jana was very helpful and kind."
• "The staff were very helpful and extremely organised."
• "The manager and wait staff were very open and friendly, moving from table to table ensuring each guest was taken care of."
• "Staff very friendly and service was quick."
• "The staff are really friendly and helpful."
• "The staff were polite and very helpful."

Cons:

• "Manager was condescending and could not have cared less so we voted with our feet and left."
• "The waiting staff were the most po faced I have seen for a long time."
• "Slow waitresses even when the busy lunch time period cleared."
• "Rude manager,stuff very slow and they messed up orders."
• "We faced terrible customer service from two waitresses that were serving us."
• "Disgusting service, rude staff and patronising attitude."
• "Throughout our dinner we felt rushed with waitresses constantly trying to remove our unfinished plates."

Food Quality

Pros:

• "The food was great - it felt very authentic Italian."
• "The food is very good without being exceptional but never bad, enjoy."
• "The bolognaise had really good flavour and the orange juice was freshly squeezed and tasted awesome."
• "Food was spot on!"
• "The spaghetti Bolognese is beautiful, with a very tasty ragu, and great textured spaghetti."
• "It was one of the nicest wood oven style pizza I have had recently."
• "The food is delicious and comes in suprisingly filling quantities respective to the price."

Cons:

• "Both Had lasagne which was hardly any meat and very slushy."
• "Unfortunately, my food expectations didn’t meet the reality at this place."
• "The food quality was extremely poor and frankly inedible in the Goodge St branch tonight."
• "Ordered a chickpea salad for lunch which didn’t feel fresh at all and had way too much dressing."
• "The pizza was dry and tasteless."
• "Me and my sister in law ate here today and the food was very basic, looked and tasted like it was tin made."
• "The Lasagne was clearly defrosted in a microwave, then put under a grill. It was burnt round the edges and very poor quality."

Value

Pros:

• "We bought a three course meal each which was also decently priced!"
• "The food is tasty and reasonably priced and the service is good."
• "Inexpensive and good service."
• "We sat outside. The staff put the outdoor heaters on and gave us blankets. It felt very romantic for a good price."
• "Reasonable prices for the area. Worth the visit."
• "The food was spot on and priced well. The ingredients were top quality, and flavours were delish."
• "The portions were very generous (as seen in images) and the food was delicious!"

Cons:

• "I was appalled to see a 13.5% service charge added and hadn't noticed this on the menu."
• "Overall, the prices are ridiculous for the quality of food."
• "Picked the special spaghetti and to be honest it wasn’t anything special plus they added £5 service charge on the bill without asking !!!! Beer expensive also !"
• "The 13.5% service charge is absolutely unjustified for the quality of food and service provided."
• "All considered, it is pricey and, also, they'll add a curious 13.5% service charge."
• "For salad, cocktail and a pint of beer we paid 38£."
• "Overprice for pizza quality like this."

Atmosphere

Pros:

• "The welcome was nice and the safe where very helpful!"
• "Very relaxed atmosphere, well worth the 10-15 min walk from hotel!"
• "The food was delicious and authentic."
• "Great atmosphere. Highly recommended."
• "The environment outside is absolutely amazing!"
• "This restaurant is fantastic, welcoming, obliging and accommodating."
• "Really pleasant experience - they let us sit upstairs and everybody was friendly taking our order."

Cons:

• "Stange o ne this, management arguing with staff member in a small restaurant, made us feel very awkward."
• "They put us in a room at the top floor with a very low ceiling, a very loud environment was created as a result."
• "As the room was very small, we were sat pressed up against the food heater so two of us felt very hot and uncomfortable."
• "The music playing was much too loud, together with the loud chatting from diners it was almost impossible to tack and hear."
• "Restaurant layout was a bit cramped and the table too small."
• "We were given a table right next to where the food and drinks come out and it was an awful place to sit with the commotion either side."
• "The new management are less friendly and less customer experience focused."