Address: 36 Pilgrim St, Newcastle upon Tyne, NE1 6SE, United Kingdom
Phone: +441912328604
Rating: 4.3
based on 115 reviews.
Customer Service
Pros:
"Exellent service I was there today with my son sold a 18c bracelet and as usual got top price from Rolf."
"Served by a very helpful lady while selling some gold items in store we got a extremely fair price."
"Great Staff Always There To Assist If Needed, If Not Just Admire With No Hassle."
"The lovely woman helping us went above & beyond in helping me try 10+ rings on before finding the perfect one."
"Staff in this shop are very helpful."
"Friendly staff, very nice to my young daughter!"
"Staff were really friendly and very patient even though I kept changing my mind."
Cons:
"Awful and terrible!! Not recommend at all!!!"
"Sadly I have to concur with the views of others: although the staff are helpful, and prices low, their (male) manager is rude and unpleasant."
"Visited the shop to sell some jewelry. While the guy behind the counter was sorting through the items I asked them if I could see what they had found and was sharply asked to leave the premises."
"The lady that served me was lovely however, she advised that they could do a little better on the price of a ring I wanted to purchase. That’s where it all went wrong."
"Went to get a ring resize and asked out of interest what weight the ring was... Lovely lady who served us asked the awful man in the back for a weighting, who took offence and handed me my ring back and ordered us out of the shop without explanation."
"The ‘manager’ decided he didn’t want me to buy anything because I opted to remove two items from a £1200 purchase."
"If I could leave a minus I would !!!!! How on earth this rude vile ignorant waste of space of a man is still in business I will never know !!!!"
Piercing Service
Pros:
"I've had my third and final left eyebrow piercing here. Yet another great piercing experience :-)"
"Every piercing I've had from here (5) has healed properly in good."
"Very clean, professional service, would recommend and I will definitely return for more piercings."
"This is the seventh piercing I've had here and I'm really happy with the job that's been done each time."
"Piercers are quick and professional, always provide aftercare and very helpful with any questions, i have had over 20 piercings done here and it's always been a wonderful experience."
"The piercing Staff are professional, friendly, helpful, reassuring, knowledgeable and very responsible."
"Really happy with my nose piercing, the lady who pierced me was quick and hygienic."
Cons:
"Had my ear lobes pierced here.. Cleaned them regularly but they were horrendously infected as soon as I had them done."
"Daughter had her 3rds done here and the 'piercer' used a gun to do it and has completely butchered her right ear."
"Got my Industrial piercing here 8 weeks ago, piercer was rough and offered no guidance, put in a bar that was far too small for my ear which has now resulted in 4 lumps where the piercing goes through and out."
"Went to get my chain cleaned here made a good job of it unfortunately the next day it looked like it had been in a fire and all tarnished."
"Went in for some advice on my piercing. Which I did not get the staff very rude and aggressive towards u."
"Came in on Saturday and got my third lobe done, within 5 minutes my ear was extremely swollen to the point where the earring was disappearing."
"Previously had 7 piercings here before and not one issue. On my 8th I had a different piercer, she was rude, far too rough and was pricked by somebody else's used needle and failed to change her gloves when dealing with me."
Product Selection & Pricing
Pros:
"Loved the shop, very good and large selection of jewellery."
"A amazing selection of quality jewellery, vintage, modern and all at a great price."
"Got a great price for my silver and gold and even got given back rings that the jeweller recommended I sell privately for their diamond value."
"Highly recommended."
"I’ve always purchased jewellery from here as I find the prices & quality to be fantastic."
"The range of the goods that he keeps in his shop are always of the finest quality and are always at the keenest of prices."
"Such a bargain & it’s mad to think how much it can cost in comparison to get the exact same in some other high street stores!!"
Cons:
"Where do I start, if I could give 0 I would happily do so, went in to get a valuation of some 22kt gold coins that was left to me, the lady took them to Robert the owner for him to say he needed them removed out the mount to value them fairly which I agreed to, the coins come back to me black after being blow torched and given a price."
"The ‘manager’ decided he didn’t want me to buy anything because I opted to remove two items from a £1200 purchase."
"Worst service I have ever received, went looking for a ring for my wife and the owner basically said he was taking the ring off sale just because I asked for a better price."
"Drove there specifically (which was 12 miles from home) after looking online for the nearest place that bought jewellery to be told they weren't buying diamond rings anymore as the owner is 65 and wants to retire...Very disappointed."
"My partner bought me an engagement ring from here, it was a little small so I took it back to be re-sized... Would NOT recommend...."
"Please be aware that the 'VAT reduction scheme' that they have seems to be an arbitrary discount that enables them to pressure you into selling."
"I did not like the way they treated us from the start, as our recommendations about the pricing for the gold we brought have been ignored."