KFC Gateshead - Riverside Way Reviews Summary

Customer Service

Pros:

• "Staff were great, place was super clean, Pretty happy I decided to give in to my chicken craving!!"
• "Good, polite service, food as it should be, small delay dealt with very well."
• "The staff was helpful."
• "The night staff at riverside way swalwell 3 young women the most cheerful polite and chatty staff iv ever came across in any fast food place."
• "They are very quick at getting you through when you pre order too."
• "Staff very polite👍."
• "Staff were really amazing and friendly and great customer service."

Cons:

• "Staff weren't very friendly at all."
• "I asked to speak to the manager a Chinese woman, that had no customer service skills and was very rude."
• "Non existent customer service even from duty manager."
• "Customer service was terrible...we visited there for dine in around 10.15 pm."
• "Inpatient staff, staff speak to fast over communication system and is therefore unclear."
• "The competency of some of the staff in this KFC was diabolical."
• "Disgusting customer service and when i complained to the manager she was even worse will never be going here again!"

Food Quality

Pros:

• "Speedy service, accurate orders and delicious freshly fried chicken pieces."
• "Food was alright though when eventually served."
• "Food was fresh."
• "It's fried chicken and it tastes goooooooooood."
• "The food was way better than any I’ve had in the USA."
• "Food was served within a minute, and was hot and delicious."
• "The food was great. Succulent chicken and juicy corn."

Cons:

• "The burger was stale and hard, the chicken was cremated inside."
• "The sweetcorn was turning brown and soggy."
• "Food tasted dry like it had been under the grill for an hour."
• "Terrible chicken. Dry meatless chicken. Worst I’ve ever had at a KFC"
• "The gravy was like water."
• "The chicken portions were unrecognisable, looked like roadkill, food was obviously fried and refried numerous times, it was burnt and all bone no meat."
• "The chicken was over cooked, dry, and very greasy."

Cleanliness

Pros:

• "This has just been renovated and is quite nice inside."
• "Since the renovation it has been a lot better than it used to be."
• "Lovely clean restaurant."

Cons:

• "The restaurant is just disgusting and dirty!"
• "She then passed the kitchen and seen food all over the floor."
• "Very poor service, dirty tables, food all over the floor, greasy and slippy."
• "Awful place! Absolutely stinks of urine, tables were stinking with food still on them."
• "The place is always got food on the floor..some Tables have left over food and rubbish on."
• "Just a hideous place. Full of the worst of the population."
• "The chips were cold and dry from being cooked more than once and over cooked."

Order Accuracy

Pros:

• "The order is always correct though and the staff at this branch are able to process orders via the KFC app."
• "They did however get the order right."

Cons:

• "Watching the staff walk Around the car park clueless on what order goes where."
• "Order was wrong had to be redone."
• "I witnessed a young lady return two times for an incorrect order, i should of anticipated what was to come."
• "You need to check your food before leaving every time. Out of the 8 times I have been here 6 of them was incorrect order missing items."
• "Service was a little slow tonight and at least 2 people came in to complain something was missed from their order."
• "Just been to drive thro here got home with order only to find half missing."
• "Every time i got food from this place. There has to be something missing which i paid for."

Service Efficiency

Pros:

• "This Place has been quite busy the two Friday lunchtimes I've recently been, but I've been served quickly and the food is always fresh."
• "Mad busy but great staff and typical KFC food. Restaurant clean but we had takeout."

Cons:

• "I'd had a long day and arrived at my hotel right next to this kfc. After a while I gained entry to the restaurant only to be told it was drive thru only."
• "Lucky to get 1 star, placed order via app, arrived to collect to find that it was drive through only."
• "Service was ridiculously slow."
• "We were a portion of fries missing."
• "Waited 10 mins in drive in queue, none of the cars were moving."
• "Terrible. Waited 8 minutes to order waited 12 minutes for collection."
• "the wait for food was 45 minutes!"