Tong Garden Centre Reviews Summary

Customer Service

Pros:

• "The staff were really genuinely friendly and helpful, they seem to like working there."
• "The staff are very nice and very helpful. A special thank you to ROSIE who took the time to give me advice and helped me with my purchase."
• "Staff are knowledgeable and helpful."
• "The staff were so warm and welcoming."
• "Staff were amazing professional and friendly."
• "Fantastic garden centre and food shop - but the best thing is the staff. They're all to a man/woman friendly, helpful and knowledgeable."
• "The service is impeccable."

Cons:

• "Blooms was overpriced, cheap ingredients and surly customer service."
• "Poor service and staff more interested in chatting and constantly fiddling with the bins than customers."
• "Staff just stood around talking."
• "The staff were not interested in customer service."
• "We waited for quite a while at the entrance with staff passing us a few times muttering 'with you in a minute' and then going back to their central serving area to resume their chatting."
• "Maybe the man on the till in the mezzanine could do with some training from the staff downstairs."
• "One member of staff was disgustingly rude!!"

Facilities and Accessibility

Pros:

• "It's a nice garden centre and easy to find your way around."
• "Fully wheelchair accessible with toilets and tables that are easy to get under."
• "A very big garden centre with many different areas for what your interest in the garden might be."
• "Very large garden centre."
• "A very popular place with a massive car park, toilets, cafe and restaurant, indoor and outdoor children's play area."
• "The centre itself seems nice, we were there solely for the softplay. It's wonderful. Multiple levels, a toddler friendly area that's bigger on its own that some other softplays we've been too."
• "The garden centre is really large with superb facilities inside and outside."

Cons:

• "The toilet seat was broken and neither I nor my daughter could get the drop down bar down and I had to hold onto the arm of my wheelchair."
• "Another negative was regarding car parking spaces."
• "Toilets had no loo roll, no hand soap in either of the toilets. Disabled toilet was covered in urine."
• "Two of the ladies toilets near the restaurant were out of use as was the disabled access toilet with no others on the ground floor."
• "For a large and popular garden centre, especially with the elderly and disabled communities, 9 poltry spaces is pathetic considering the size of the car park."
• "Absolutely no seating anywhere round the store unless you go to the cafe."
• "Opening the car door wide enough, safely to enable us to clip our grandson in his car seat was very difficult."

Food and Dining Experience

Pros:

• "The Caffè has friendly staff and lovely food if you like cake this is the place to go!"
• "The food is fantastic. A really good menu and even under pressure delivered quickly and with a smile."
• "We had the most amazing Afternoon Tea here."
• "The food was lovely. A nice change of a fish finger and duck spring rolls as well as the normal sandwiches was very much enjoyed by all."
• "Great cafe with tasty food and super-friendly staff."
• "Food was lovely very generous portions and good quality ingredients, I had a roast gammon ham sandwich which was lovely with thickly sliced meat."
• "The food at the cafe at the back is fantastic (I highly recommend their scones - stacked high with cream and made in-house!) and freshly made."

Cons:

• "Blooms was overpriced, cheap ingredients and surly customer service."
• "Food is overly expensive compared to other soft play centres and portion sizes are not generous."
• "The food was absolutely pitiful. Three very small sandwiches one small sausage roll."
• "The food was okay and desserts excellent. The staff were polite enough but oh my word the service was absolutely awful."
• "Went for breakfast at bloom's kitchen in the garden centre. Food appeared at the table virtually as soon as we had ordered, lukewarm at best."
• "Ate in the mezzanine food was OK a bit pricey but the service received was appalling."
• "The Sunday lunch was disappointing."

Value for Money

Pros:

• "The food is fantastic. A really good menu and even under pressure delivered quickly and with a smile."
• "We always find the plants that we buy from here last."
• "You can pretty much spend all day there and the kids won't get bored."
• "Prices are discounted for childminders."
• "There is so much to look at and buy! I always end up spending more than I intended to when I visit, but their goods are top quality!"
• "Both were tasty. Good value for money too."
• "Great stock reasonably priced."

Cons:

• "Blooms was overpriced, cheap ingredients and surly customer service."
• "Food is overly expensive compared to other soft play centres and portion sizes are not generous."
• "Great if you want to buy over priced flowers but if something goes wrong then customer service is a farce."
• "Prices are outrageous, some items are almost double what they should be."
• "Expensive goods. Food ready meals etc are extortionate."
• "So so expensive are the gifts and food produce."
• "Everything is really expensive."