St John's Dental Practice Reviews Summary

Staff Professionalism

Pros:

• "Dr Patricia is very patient, kind & compassion towards me."
• "The Reception staff are always friendly and professional and my dentist is always ready on time."
• "Dr Sarabi is my dentist. His skills are beyond comparison."
• "Every single person I have met at this practice is professional, and extremely caring, from the receptionist to the dentists."
• "Dr. Garcia and nurse Khuma who are consummate professional, relaxed and friendly with a genuine interest in my overall well-being."
• "Patricia and her assistant Nisha are both so kind and thorough."
• "Dr Reema Khalid and her colleague Isobel are a fabulous team - seeming to work together by telepathy!"

Cons:

• "Their aggressive promotion of this unnecessary service left me feeling they were totally untrustworthy."
• "Worst of all, she looked at me blankly and made it seem like it was my fault."
• "The receptionist for her part, could do with some customer service training of her own!"
• "i have been with St Johns for more than ten years their staff change regularly and are often hopeless."
• "The female dentist (ground floor) laughed and giggled with her colleague as I had tears running down my cheeks with pain."
• "You truly are a shockingly outrageous practice, hell-bent on charging for treatments that are not required or questionable."
• "Dangerous and unprofessional. Sent me for a hospital treatment they afterwards told me hadn't been needed."

Quality of Dental Care

Pros:

• "Dr Sarabi was more concerned about making sure whatever treatment I chose was the best one for me."
• "I highly recommend them."
• "I have had good quality care under this team for many years now."
• "I have visited many dental surgeries in my life but I have never had such a humane, caring-professional experience."
• "I have had three very tricky fillings replaced by Dr Madaan, which look and feel fantastic."
• "Dr Garcia and her associate were patient, understanding, sympathetic and worked with me to deliver the best outcome."
• "Fixed my teeth without any pain. Now I have beautiful and healthy smile."

Cons:

• "09:00 appointment time 09:15 dentist arrives in the surgery 09:20 dentist calls me in 09:22 check up finished 09:24 sales pitch for £3500 of orthodontic treatment ends Total cost £21.60 No apology or explanation from any staff members for lateness."
• "Little respect was given for my fear of dental work."
• "The filling popped out almost 3 days later."
• "This dentist has noted that there is hole underneath the filling in the tooth that St Johns filled - it's also got a gap down the edge where debris is getting stuck."
• "Avoid wholeheartedly."
• "Stay well clear of this dentist, second time going to this dentist and the last."
• "But the dentist in St John just told me my teeth are fine, they are really good. After I went to somewhere else they told me the 3 decays are in very bad condition."

Customer Service

Pros:

• "I registered at this practice recently the staff couldn't have been more welcoming, Ella on reception was so helpful answering all my questions and fitting me in at very short notice."
• "What a fantastic experience I’ve had; which would first and foremost confuse me seeing that I am describing being at the dentist!"
• "Very helpful. and whats more the whole process from calling the practice to collecting the prescribed medication was under 30 minutes."
• "Lovely practice. The staff is really warm and welcoming. Ella goes above and beyond when it comes to customer care."
• "Great service, great advice and friendly staff in a central location."
• "So grateful to the team. I had an emergency appointment at this practice."
• "Called up with an emergency. The lady on reception was very helpful and managed to make me an appointment in 45 minutes time."

Cons:

• "Absolute rip-off artists who give you false information to try and get you to pay a lot of money for their private services."
• "Nightmarish. They'll mislead you about what's not available on the NHS, forcing you to use their outrageously overpriced private 'specialists'."
• "Disorganised, shoddy, shabby...not to mention £40 cancellation fee if less than 24 hours before appt!!"
• "All they care about is making money, not your care and comfort."
• "Not to be trusted, I'd say."
• "Dodgy deceitful practice. Avoid"
• "St Johns dental is getting worse. My 2 year old daughter has blue tooth and toothache early this year, booked to see emergency care, but ground floor dentist, she said she is too small won't do anything for her."

Financial Transparency

Pros:

• "Please may I suggest that it is important when reviewing an NHS organisation, not to blur the distinction between the costs of dental care which has no funding from the Government, and the quality of care provided."
• "I'm on income related ESA, so shouldn't have to pay for any service under the NHS! Knowing this the St John's dental practice have tried telling me I needed to pay for treatments constantly."
• "I agree with what lots of people here are saying - more into sales than dentistry."

Cons:

• "Avoid Dr Sita Madaan. To quote a previous customer's google rating comment: 'Don't be enticed by open NHS patient slots'."
• "After this I was strongly recommended two follow-up treatments, with loss of teeth and gum disease being mentioned as outcomes without treatment."
• "This is the worst dental experience I have ever had in my life. The dentist doesn’t care about my teeth, all she cares about is to maximize their profits."
• "I went for an NHS check due to a cracked tooth. Paid in advance which seemed odd but even odder was that the dentist barely looked in my mouth or at my X-ray."
• "I signed up here as it was the only local NHS dentist available at the time. On my first appointment I was told I needed extensive work amounting to over £600... All NHS work had to be carried out in the space of one month of registering."