McDonald's Reviews Summary

Customer Service

Pros:

• "Staff handled it very well and got her out of the building to stop her kicking up a fuss."
• "The only reason I wanted to write a review is because of a lovely member of staff called Corina!! She deserves 5 stars all on her own!"
• "Lily was really lovely and helped sort the order out ASAP!"
• "Staff were professional and friendly."
• "A polite member of staff named Michelle, approached us to help place our order."
• "Very friendly staff and would recommend if you need something quick when passing by."
• "The lovely, friendly staff have got to know, welcome and really look after us."

Cons:

• "then a member of staff (older woman called MICHELLE) literally screamed in my ear in front of everybody."
• "Absolutely disgusting customer service and food quality below average."
• "Some of the people who work there need some training in customer service."
• "The staff are extremely rude as we just needed ketchup and a member of staff said shut up I'm on the phone."
• "Customer service was quite rude, I didn’t understand something on my receipt and when explaining one of the staff was quite rude."
• "Publicly humiliated by member of staff (Michelle) after my girlfriend was upset."
• "Rude staff, customer service sadly lacking."

Cleanliness

Pros:

• "It's always clean, tidy and bright."
• "Always clean."
• "The staff are very friendly and are good at cleaning up after people fast."
• "The restaurant was clean considering how busy it was."
• "Restrooms are clean and tidy, always stocked up with soap and toilet paper."

Cons:

• "Toilets were in a very bad state too."
• "Restaurant and toilets often found in filthy state. Poor."
• "The cleanliness of the seating areas is quite bad as they are not cleaned all the time."
• "Toilet area was filthy, clearly hadn't been cleaned for some time."
• "The loos stink."
• "Well, this is your standard mcdonald's restaurant except some of the tables were dirty."
• "Ladies toilets a disgrace...one of the toilets was blocked with what looked like a sanitary towel."

Food Quality

Pros:

• "Decently cooked and always warm food."
• "Table service was very quick, food and drinks were hot (tea and latte)."
• "The food also arrived quickly and was tasty."
• "Got the breakfast roll and a hash brown. The food tasted amazing."
• "Pretty happy with the quality of my standard go to maccy d order... 3 double cheeseburgers and a banana milkshake."
• "McDonald's food, fast and hot and well prepared."
• "Recommend the chicken mcsandwich meal with a strawberry milkshake. Tasty tasty!"

Cons:

• "Served me a stone cold coffee which I was forced to ask to be replaced."
• "And to cap it off the food was cold."
• "The 4 burgers were stone cold!!"
• "Sharp plastic in my sons happy meal drink, mayo in my double bacon burger was far from fresh and make me physically throw up."
• "The food is always cold and tasteless."
• "Food was not even warm it was cold."
• "Triple cheese burger was greasy and the chicken mayo was dry and the chicken was hard."

Service Efficiency

Pros:

• "Its an OK McDonald's. Has a tendency to regularly and suddenly become over-run with customers."
• "Service was great, he even had staff dishing out colouring stuff and balloons for kids."
• "Served within a reasonable time despite it being busy at the drive through and instore."
• "Fun staff, quick service and doesn't get too busy after work."
• "Food is as expected from a McDonald's, service is alright, most staff help out when needed."

Cons:

• "Very slow service over an hour to get a delivery - don't bother go and get yourself or use a local takeaway much cheaper and tastier."
• "Very poor service. Always out of stock, takes ages to get food."
• "Waited in line for about 20mins when we eventually got food meals wasn't complete."
• "Slow service, cold food service is until midnight but they were already closing down."
• "17 minute wait time for a single basic meal, run by children and prioritise uber drivers over customers."
• "Slow service at drive through. Wrong order given."
• "Drive thru late at night. Takes absolutely forever to order and to get around and when you eventually get your food it's all cold."

Order Accuracy

Pros:

• "Lily was really lovely and helped sort the order out ASAP!"
• "The fries were hot, the latta was hot."

Cons:

• "Every time they mess up our orders."
• "Ordered a vegetarian wrap through Uber eats. Restaurant sent me a chicken wrap."
• "I gave one star as I couldn't give less. I spent a lot of money as a treat for my grandchildren and only received drinks and ice creams, no meals."
• "No milkshakes again!!! Can't remember the last time the machine was working."
• "Ordered a mcplant from here for my sick 11 year old daughter to only find out they’ve put a meat burger with real cheese inside a mcplant box."
• "Didn’t get my order right (half a drink when I ordered a large), tried to phone about it and no one picked up lost money wouldn’t have minded as much if it wasn’t over 30 minutes late after waiting an hour."
• "Regularly mess up orders, missing items and cold food."