"The staff are kind, and knowledgeable, and clearly explain what they are doing and why."
"The sonographer, Ayesha, was absolutely amazing and talked us through everything we were seeing and created such a beautiful experience for us."
"All staff are exemplary. Very professional and compassionate."
"The staff were all fantastic; extremely helpful and welcoming."
"The staff have been lovely, from the receptionist to the sonographer."
"The reception girls are also so welcoming and lovely."
"The staff were extremely friendly and kindly asked me to full out all required paper work whilst offering me a drink."
Cons:
"Edd the director was sarcastic and has no customer service or empathy towards anyone."
"I got a very rude email back from Edd Tillen the director."
"Do not go here if you are anxious or have experienced pregnancy loss."
"I can’t believe someone could be so heartless to a clearly concerned pregnant lady and on fathers day too!"
"The scanner and the scan on the other hand wasn’t too great, he made no effort in showing us the baby."
"Sonographer had a can’t be arsed attitude, and couldn’t even find the sac at first."
"When we went into the scan the sonographer seemed to be in a rush and wasn’t the most reassuring."
Facility and Comfort
Pros:
"The room we had the scan was spacious and comfortable for our family."
"The reception was modern, professional, they had catered for my toddler which was great."
"The facility was easy to find. The room was nice and clean and so was all the equipment from what I could see."
"The clinic was clean hand sanitizer everywhere and we were the only couple in there, they definitely followed COVID guidelines that helps makes you feel better."
"Went in the scan room nice big and clean lovely women explained everything checked where cord was and the blood flow."
"Lovely experience with really nice staff and a really safe environment."
"There was lots of parking and it made the whole process really easy."
Cons:
"Upon arrival we were greeted by the lovely receptionists but weren’t impressed by personal conversations being discussed whilst the room was filled with customers."
"Receptionist had there lunch rubbish on their desks and overheard unprofessional conversations."
"It was even more upsetting to get in the car and open up the paperwork to see she had got her lunch smeared on it."
"Finally when i was seen by the sonographer there was no pillow for support for my head the chair i was laying on wasn't working the screen was low had to stretch my head to see my baby."
"Only thing was the gift pack I got at the end was out of date by about 6 months."
"The poor quality imagery of this place was appalling."
"Wisdom was unable to converse with us."
Experience and Recommendation
Pros:
"Absolutely amazing experience."
"Would definitely recommend."
"I would absolutely recommend Hey Baby!!! 1000% it's just a phenomenal service."
"Would I recommend? Yes already have my friend is going next week."
"I would recommend Hey Baby to anyone we know who is expecting."
"Highly recommend and will definitely attend again for future scans."
"I highly recommend this to anyone wanting an early scan."
Cons:
"Poor experience paid for a wowcher 4d Scan upto 30wks."
"Overall very very poor service for the price paid very unorganised receptionist needs training."
"I would not recommend this service and now see a fantastic sonographer/phenomenal clinic in Burton on Trent."
"This is a cowboy service not worth the money at all."
"The images we were given were very blurred and upsetting."
"Honestly, I wouldn’t recommend anyone to go."
"When you pay so much and its not even worth the money you paid so disapointed!!"