Halfords - Catford Reviews Summary

Customer Service

Pros:

• "Friendly efficient staff, located and served my order quickly."
• "Samantha (Sam) was very friendly and made us feel assured that the job would get done."
• "Just bought a new DAB radio last week. I wasn't sure what I was looking for, but the staff were very polite and helpful."
• "Excellent customer service from the bike team at Halfords in Catford. Always friendly, helpful and professional."
• "Two of the staff were at the end of their shift, one leaving and the other due for her break, they both stayed past their paid time to help me out."
• "I am thrilled to write this review to express my gratitude to Ollie."
• "I would gladly recommend Halfords Catford and specialist Oliver to anyone that needs help with their car!"

Cons:

• "Service not very good. Asked at pay point if replacement wiper rubbers would fit my car, told not to bother with them, fit new blades."
• "Literally 3 days straight I've tried to get through on their phone line!"
• "The sheer incompetence displayed was nothing short of infuriating."
• "No Hope for this guys at all.."
• "Booked an MOT and full service at halford catford. They didn’t spot basic safety hazards such as cracked windscreen."
• "Terrible experience. Bike ordered well in advance for my sons birthday... Avoid shopping here."
• "Horrible customer service."

Staff Knowledge & Expertise

Pros:

• "Sam was very helpful efficient and remained professional."
• "Thumbs up to the manager James, he knows what he's doing."
• "I was amazed how the young lady(Sam) who served me knew so much about car batteries."
• "Sam and Oliver organised and fitted roof bars and a roof box to my car. They were professional, informative and a pleasure to deal with."
• "I visited the catford store to purchase new gear and brake cabling for my MTB and I found the staff friendly and knowledgeable."
• "Ollie was brilliant fitting our roof bars and bicycle carriers."
• "Whilst carrying out repair he gave v.useful information about various causes of flat tyres."

Cons:

• "Staff member never knew what to do."
• "Staff had little or no knowledge of car a/c system 4 members of staff looking for a/c inlet valve then using Google to try & locate it."
• "Below average customer service skills from JAKE at the bike hut."
• "I spoke to Alan who was very cold, rude and snappy."
• "Store was virtually empty and seemed sorted for Covid compliance. However, the bike tyres I'd come to collect were the wrong width."
• "Absolutely rubbish mechanics working on the bikes."
• "They did a systems diagnostics which did not work."

Efficiency & Convenience

Pros:

• "Great service all round. Made an online order and everything was ready for collection within an hour."
• "Good service from the staff. The plus is the location."
• "Collected Hyundai i10 car mats from Catford branch on Sunday, great service from staff and especially manager who dealt with a discount code issue for me in a professional manner."
• "Got a lightbulb fitted for my car today... the bulb was fitted in under 5 minutes."
• "Came into the store late to have a pair of windscreen wipers fitted not expecting to get them done as it was so near closing time. Got seen to immediately."
• "Great service! I came in to collect an online order and the till staff were very helpful, quick and knowledgeable to my questions."
• "Booked an appointment to have a car seat safety check and came in a day early hoping to do sooner. The team here made that really easy."

Cons:

• "Not enough staff working so was in the click and collect queue forever."
• "Every time I visit this place I have to wait 15 min at the till."
• "Not sure when they opened up after the lockdown, but after an hour of queues I was told they didn't have the product I wanted."
• "I ordered a bike for click & collect to be built & a name sticker put on. I arrived at my time but the bike wasn't put together, had to wait around for an hour to get it done."
• "Placed an order online telling me my item was in stock in store and would be ready for same day collection... Went to the store next day and queued for 40 minutes to get served only to be told the order hadn't arrived?"
• "I booked my bike in for repair using the government voucher scheme... it took Halfords 10 days to complete simple repairs."
• "Took ages to get served at check out."