Champneys Springs Reviews Summary

Facilities

Pros:

• "The facilities are superb."
• "The main attraction is definitely the two pools. A regular swimming pool with attached jacuzzi as well as a hydro pool which is great for relaxing."
• "Gym has decent equipment."
• "The refurbishment has delivered a brand-new gym and a spinning studio with lots of new bikes."
• "The pool was beautiful lots of warm towels to use and we had a lovely swim."
• "The spa area is vast with plenty of beds to lay on, sauna and huge hot tub were great."
• "The swimming pool was a good size."

Cons:

• "The whole place is extremely tired with patch up jobs visible from top to bottom."
• "The place it’s self is looking tired, and could do with an update."
• "Compared to Forest Mere the spa facilities aren't as good and there is less seating, quiet rooms and no water beds."
• "There was only 1 steam room in the changing area so wouldn't be able to enjoy if went as a male/female couple."
• "The gym facilities were too hot to use."
• "There is no organisation to the spa facilities so there were no spaces in the sauna or hydro."
• "Pool area appeared unclean and congested - in need for a refurb."

Food

Pros:

• "The food was LOVELY."
• "The choice at dinner, breakfast and lunch was really good."
• "Fillet steak melted in my mouth."
• "The food always plentiful and fresh/healthy."
• "The food was lovely and there was a good selection available."
• "Food was delicious and service good."
• "Lunch was lovely, really nice choice and friendly staff once again."

Cons:

• "The food is very (very) average or even canteen style with really small portions."
• "The lunch menu is a bit of hit and miss on taste sometimes."
• "The food from start to finish was terrible floppy lettuce starter with pomegranate."
• "The food quality was consistently disappointing, with examples like dry chicken, an excessive use of cumin seeds, and an unappealing curry."
• "The food was really lacking and the sort of quality you’d expect to find in a cheap pub chain."
• "Food was bland and portion small under the pretence that it was healthy to have little seasoning."
• "The food...... Do NOT eat here!"

Rooms

Pros:

• "Rooms were adequate, clean, comfortable and slightly better than travel lodge."
• "Our room was lovely and very clean, the lounge area lovely and cosy."
• "Rooms clean and decorated pleasantly."
• "The rooms are warm, comfortable and spacious."
• "Our room was lovely; well designed, with comfortable beds, controllable temperature and lovely comfortable seats to relax in."
• "Room was spacious, clean and comfortable."
• "Our room had a lovely view."

Cons:

• "The bathroom needs updating, grout in between tiles been painted over to cover mould."
• "There was mould around the bath tub."
• "Rooms are incredibly outdated, seems to be stock in 2005."
• "The rooms are also a little dated."
• "The rooms were very dated and the shower/bath wasn't very clean."
• "The hotel rooms were awful, I mean AWFUL!"
• "The rooms were not any better with hair and fluff all over the place, a dirty stained shower curtain that looks out of a 1980s budget hotel."

Staff & Service

Pros:

• "The staff were very friendly and helpful."
• "The staff were all exceptionally good."
• "Amazing staff, (special thanks goes to Michelle from treatments, Pete from front desk and Heidi for my mums facial)."
• "All the staff are nice and very helpful."
• "The staff here really do make this weekend and are all a huge credit to Champneys."
• "The staff were friendly and accommodating."
• "Mostly very helpful n friendly staff."

Cons:

• "Some staff smiled and said hello as you passed them but the rest were miserable."
• "The staff were not very welcoming."
• "The staff were indifferent."
• "Service was terribly slow when waiting to be seated for meals as there was no one on the desk."
• "Poor customer care, fire exits in all restaurant areas obscured."
• "Service poor. Slow with drinks, leaning across guests, unattentive."
• "Service was slow in the restaurant despite there being limited people eating."

Value for Money

Pros:

• "The value for money we felt staying here was very good - the facilities are generally really nice."
• "I'm so grateful for my vitality discount which gives me 75% off."
• "They usually have a good offer on the day - which I think it’s reasonable."
• "Still good value on the 2 for 1."

Cons:

• "It is way over priced for what you get for your money."
• "I am utterly devastated at the standard of this stay especially for the money I paid."
• "Treatments were good although extremely expensive."
• "All in all £727 for 1 night for 2 people and 2 treatments."
• "At £300 per night is shameful."
• "This stay was not cheap and for the low quality it's incredibly overpriced."
• "I paid £139 for a months membership which I joined the 12 months."