Cosy Club Reviews Summary

Atmosphere & Decor

Pros:

• "Extremely impressed with the décor, vibe and customer service."
• "Great mix of fun yet stylish décor touches, artwork, warm lighting and a friendly vibe."
• "The atmosphere of this place is totally different from anything else I have visited here in Bournemouth."
• "Lovely atmosphere. Despite being a busy lunchtime just after Christmas the staff were very good answering questions without making us feel rushed."
• "A very interesting and eclectic decor that keeps you looking around as you investigate more and more of the pictures and unique lighting fixtures, there’s a wonderful vibrant atmosphere with just the right level of noise from music and conversation."
• "The interior offers traditional european stately home vibe."
• "Eating here was like being in a scene from the great Gatsby film. I really enjoyed the atmosphere here."

Cons:

• "Feels like a ploy to charge more for what is very average food and drinks, from a limited/boring menu, which doesn't suit the decor or branding."
• "Besides that the atmosphere now is 'okay' (it can get obnoxiously noisy/loud sometimes)."
• "Can get a bit noisy."
• "Sat next to Wayne and Shaniqua in what looks like some sort of 1930s bourgeois private members club. Doesn't really work."
• "Not covid friendly venue we got huddled with all other guests in a corner."
• "The only thing I will say is the toilets where a bit grim and I was actually expecting them to match the vibe of the rest of the place and sadly they didn't."
• "Don't sit near the stairs on the first floor. It's baltic everytime somebody comes in or leaves the building."

Service

Pros:

• "The staff are pleasant and friendly to talk to."
• "All staff were friendly, had a great sense of humour, food and drinks arrived really quickly and the quality of food was absolutely amazing!"
• "Alexis was super nice, in the best of moods and super professional."
• "The staff were so easy to chat with and understood customer service and needs perfectly."
• "Service was great, all the staff were professional and friendly."
• "The staff were very welcoming, attentive and provided colouring equipment for children."
• "Staff were super attentive and lovely."

Cons:

• "Absolutely poor service."
• "If you would like to visit here and await service at your table for 25 minutes, this is the place to go!"
• "The service, however, was a bit slow.. and when we asked for the bill, we waited for ages for someone to come to our table, and we had to ask a 2nd time."
• "When the waiter asked if we would like to speak to the restaurant supervisor, she came over, didn’t bother to apologise and was just rude."
• "Every time I ordered a drink the waitress responded with 'Is that on the menu?' Yes it is, which you should probably already know."
• "Service was a lot to be desired. achingly slow and not interested in refilling your drinks."
• "In general, the staff were not very attentive, we had to fetch a jug of water from the bar, we also had to clear our own table of our empty glasses."

Food Quality

Pros:

• "The food was really tasty and well presented."
• "Delicious food at reasonable prices."
• "Went for brunch, which was delicious."
• "Quality food (and delicious cocktails!)"
• "Great food and customer service. A really varied menu and everything we've had so far has been brilliant."
• "The food was amazing, the service was so friendly and helpful."
• "The food was genuinely delicious: we had the flat iron steak, sea bass and salmon fish cakes which were all absolute perfection."

Cons:

• "Feels like a ploy to charge more for what is very average food and drinks, from a limited/boring menu, which doesn't suit the decor or branding."
• "It is a bit expensive, the food you could have a little bigger portion for the money."
• "The Butches Brunch was a bit pork-heavy for my liking and could have used something to lighten it a little, perhaps grilled tomato or mushrooms to cut through all the meat."
• "Cocktails that tasted like water and apple juice and a rib eye steak that hadn't been rested and was tough as old boots."
• "God knows what they brought me but it was not a classic margarita!"
• "Ordered a Thai green curry for dinner, which was a bit flavourless but the desserts saved the meal!"
• "But the food was a little disappointing. We had mushrooms on toast and the toast wasn't toasted, so it was soggy."

Value for Money

Pros:

• "A little more on the pricier side than your standard breakfast elsewhere, but the quality matches the price."
• "Delicious food at reasonable prices."
• "Nice selection of liquors with reasonable prices."
• "So reasonably priced, we had two drinks and a breakfast each and the bill was under £30."
• "£20 for food and drinks for two of us is a perfectly fair price."
• "Good, reasonably priced food."
• "Everything was affordable for the type of restaurant it is."

Cons:

• "Feels like a ploy to charge more for what is very average food and drinks, from a limited/boring menu, which doesn't suit the decor or branding."
• "It is a bit expensive, the food you could have a little bigger portion for the money."
• "£77.60 for one of the most disappointing meals I've ever had."
• "£23 for two sandwiches and two coffees us a big spend for lunch."
• "Despite being a premium price they are very small and unless you pay extra for a side such as chips you will leave hungry."
• "This would have made the meal very expensive as this main meal was almost £15."
• "Although the food was very delicious, my star is due to the price deception."