Nando's Bournemouth - BH2 Reviews Summary

Service Speed

Pros:

• "The service was very efficient and fast."
• "Food arrived fast and the staffs were nice."
• "We had the Sunset Burger with Coleslaw, Butterfly Burger and Spicy Rice and Olives ... yummy 😀"
• "Service is great, food is amazing and staff are very friendly but it can get busy Friday evenings and inevitably school holidays and weekends yet the staff are always willing to get you seated as soon as possible!"
• "Had a great time, excellent location, the food was delicious, well-presented and the service was excellent."
• "The staff are super friendly even when busy to make it feel like a welcoming place."
• "Food was good, like most Nandos. Location is probably nice during the day with a view over the gardens, but we were there in the evening. Staff friendly and helpful."
• "The food here was great and was bought to our table quite quickly after we processed our order online."

Cons:

• "The food took a long time to arrive."
• "Ordered a dessert after my dinner and after 30 minutes of waiting was told it didn’t go through."
• "Placed order for collection. I waited 25 Minutes and already having a bad day and needing to leave I went up to cancel my order."
• "Went to Nando’s Friday 6th Jan, 3 people we did order as 2 orders I got my meal and ate halfway through when someone came over and explained chicken for my friends would be 20/25 mins when I would of been finished by this point."
• "Had a bad experience here when no food had arrived for nearly an hour after we placed our order."
• "Waited to be seated. Got table. Waited to be served only to find out order at bar serve your own drinks. Food was nice but could have been served hot."
• "First time at this Nandos, waited 50 Minutes for the food to come!!!! When it finally came the chicken had no cross on it, also was under cooked."
• "Was freezing asked two different staff to turn up ask the manager but 2nd person said 1 degree I wolfed my food down but it was stone cold at the end.."

Staff Friendliness

Pros:

• "Really friendly Nandos staff, awesome quality food and service, exceptionally clean restaurant."
• "Nice friendly team but as I’d already asked three times for extra sauce I didn’t want to say anything when the meal arrived."
• "The waiter, Marcus, was awesome and made sure I had extra sauce for my wings because they were on the dryer side."
• "The staff were friendly, food good, spicy rice and coleslaw go really nice together with a medium spiced chicken burger."
• "Great service and great food. It's the perfect place to pop to before the cinema because the service is always so prompt."
• "Excellent experience, there was a mis hap with the payment and we got billed twice for our meal but the manager was helpful and resolved the issue quickly."
• "I love Nando’s food but I want to mention customer service was amazing. I was looked after by Patricja and she was very friendly and helpful."
• "Staff were fantastic and had time for everyone. The best Nandos experience in the area."

Cons:

• "Service is just rubbish. Staff are just rude, guessing they’re mostly uni students working a job they hate to get some pocket money."
• "Awful service, just seem to take your money and let you wait until they’re ready to come back!! Don’t bother going here"
• "Member of staff was rude and unhelpful. Ordered food, came out with a side order missing. Complained and told us we had to pay again."
• "Absolutely shocking, if you order on the Nando’s website you get a Deliveroo delivery, however, my delivery of £130 worth of food, driver arrived we took it out of his box, the bag split and food went all over the floor outside, driver took it with him but Nando’s staff were so rude when we complained."
• "Worst Nando's ever, miserable staff, especially cashiers. Food look 25mins to come and then was soaked in oil."
• "Ordered a vegan meal- got the vegan burger but they put MAYO on it???? Don’t get it ??? Wasn’t vegan then? When asked waiter he said “ you won’t like this...sorry it’s not vegan” okay thank u. Nothing was done very shocked."
• "Service was poor, had to get up from table to order an pay yet was dinning in? And I felt I didn't even want to leave a tip for table staff if there was any at all?"
• "Took half an our to set up different Covid tracer app, scanning two codes, very over the top, was eventually assisted to order food, after having to download over 3 apps, extremely frustrating 😤.."