Players Cars Reviews Summary

Customer Service

Pros:

• "Fantastic service!! Marcel helped me find the perfect car and continues the top quality service."
• "Dealt with Rui who's answered any questions quickly and worked with me completely to do the handover at a time that works for me."
• "George Horsman was a fantastic salesman... available all the time to answer my questions and communication was excellent."
• "As a returning customer Jon has always looked after us and made sure we get the best deal possible!"
• "Marcel really and truly is the best man for the job... still answering questions even after the deal has been completed."
• "Fantastic service from Robin, everything was easy and fast, great price and car was in excellent condition."
• "Elliot went above and beyond to help me with my new car. Always on hand to answer every question."
• "Georgia was specifically recommended to me by a friend (female) and I have to say it was the cleanest, easiest, friendliest approach."

Cons:

• "Faulty car that had to be taken back and horrific customer service!"
• "Where do I start all going well at start. Till I pick my car up... bad service from Andy the manager."
• "Robin has no communication skills, how can we pay a deposit and still have no car 3 weeks later."
• "Worst company and experience ever... Headache, worst company to deal with. Never again."
• "Sergio customer services, no attention given to me purely because I was wearing a tracksuit."
• "referred my sister for a car... referral fee not paid out which was promised and ignored over text."
• "AVOID AT ALL COSTS SOLD ME A DAMAGED REPAIRED VEHICLE FROM AUCTION AND THE MANAGER WAS RUDE."
• "Finding the car, ok. Dealing with problems after this, awful."

Vehicle Quality and Preparation

Pros:

• "I have recently taken delivery of a immaculate and well looked after BMW 5 Series."
• "4 day turn around on the purchase of my A Class, prepped to a high standard, immaculate inside and out."
• "Big thanks to Wilson at players who recently sold us an A5 coupe which has been an absolute beauty of a car!"
• "The vehicle itself is absolutely stunning. They genuinely go above and beyond."
• "Best experience I’ve had buying a new car. Tom at players cars ensured the whole process was super chilled."
• "I purchased my car from Players Cars and the whole process was handled by Gregg... The Vehicle was immaculately presented."
• "Had my car delivered by Brighton a few months back now. He got me everything I wanted specs wise and the exact car I wanted too!"
• "Purchased a stunning Golf RLine from Playerscars... From start to finish the whole process was perfect with excellent customer service."

Cons:

• "My Mercedes has had an issue since the week I had the car... it cuts out and the computer trip stops working."
• "Players cars Leeds sold me a 21 plate accident repaired car which literally broke down 2 months after purchase."
• "Sold me a dodgy faulty car. I’ve had problem after problem. Really not impressed or happy."
• "I bought a Mercedes from them which had a few issues and was trying to resolve with them, it took a little while."
• "The washer fluid tank had a hole in (3 months later players fixed this) The clip on the back seats to pull them down isn’t there."
• "I bought my Car from here just a little over 6 months ago... it had a rear allow on the front of the car which is a wider alloy."
• "I have bought a 2015 Range Rover... when I received the car in Malta I discovered that spare wheel was missing."
• "AVOID AT ALL COSTS SOLD ME A DAMAGED REPAIRED VEHICLE FROM AUCTION."

Delivery and After-sales Support

Pros:

• "Georgia has been absolutely AMAZING... as well as actually deliver my new car to me!"
• "Marcel even went out of his way to deliver the car to me late evening though I offered to come and collect it."
• "Just got my new Polo delivered by Anthony Wheeler. Just want to say how smooth the whole process was."
• "Thank you to George for delivering my car on a Saturday too! I would recommend players to all my family friends."
• "5* star experience with Players Cars. Special thank you to Jon Miles for his help throughout the whole process."
• "The vehicle was immaculately presented when I picked it up. Overall experience was a joy."
• "Just got delivery of my CLA all due to Cameron and his amazing help!"
• "We wanted a Mercedes A Class AMG Line in Midnight Blue... he then helped us through the Finance options before getting the car delivered to us the same week."

Cons:

• "Now after chasing deposit they are refusing to give back until “the damage” on courtesy car has been quoted."
• "...ordered a new car with them again big mistake and as soon as I ordered the car they rang up wanting the car back."
• "Picked car up with a private plate on. I was told more than once over text and in person that this came with the car and was fine to leave."
• "I was sold a “perfect” car which isn’t perfect. However players gave me a little compensation for my poor experience."
• "...purchased a car through Robin, paid a deposit and was told car would be ready by the end of the week. No communication during the week."
• "I purchased a Porsche Macan from Player Cars Leeds... Out of hours calls and texts were no issue always keeping me updated."
• "Awful experience, sold me a faulty car. 19 plate Mercedes and the car won’t even accelerate."
• "Well after years of my daughters loyalty you have left her with out a car, car not fit for purpose."