City Way Health Reviews Summary

Staff Professionalism and Expertise

Pros:

• "Always a pleasure to meet with Tom who knows exactly how to help Patrick, my husband, with regard to all the skeletal damage he suffered as a result of an RTC."
• "Chris, my Osteopath is non judgemental, listens and works through my issues and keeps me on my feet and working."
• "Lewis who really seemed to listen and explain very well."
• "Helpful, friendly, professional and most importantly for me, honest is the way i would describe David."
• "Dr Chris Allen was very professional and polite, making you feel comfortable."
• "I’ve been twice now to see Hannah and she’s very good at what she does, you can tell by conversation with her she has extensive knowledge and experience in this field of work."
• "Lloyd is a fantastic osteopath, professional and friendly and more importantly he's amazing at the physical job."

Cons:

• "The only thing it isn't very disabled friendly as uphill & pathway was a bit challenging to walk on."

Clinic Environment

Pros:

• "The clinic is always clean and tidy with good facilities."
• "Very clean environment and incorporate the current climate by providing sanitisers and wipes."
• "In addition, the offices at Fort Pitt House are a pleasant, clean and friendly place."
• "The clinic overall was very clean and fresh, lovely receptionists, nice location and good opening times."
• "The Clinic is top class with great reception staff, treatment rooms, clean, private and spacious."

Cons:

• "Parking can be short and go slow on the main road or you might pass it."

Treatment Effectiveness

Pros:

• "After the sports massage I felt a lot better and relieved my tension."
• "I have been coming here for about 3yrs and have always had brilliant treatment for my back problems."
• "The massage itself was the best! I've not felt my muscles so relaxed in years!!"
• "I'm finally getting my spine back to the way it was before giving birth in 2015. Amazing!"
• "After a month seeing Chris most of my pain has gone and I am feeling really pleased with the treatment and the attention."
• "Stefano's treatment was a game-changer for me."
• "I had a sports massage with Ruth for ongoing issues with back and lower limbs, she was very friendly and professional. I was made to feel at ease and feel the difference already from my first session, 2nd already booked."

Cons:

• "It caused me so much pain that I was bed bound for over a week."

Customer Service

Pros:

• "The member of staff are courteous from the reception to the treatment table."
• "It was my first visit to this practice. I received the warmest of welcomes at reception and was able to see the osteopath at the appointed time."
• "When phoning to book an appointment the receptionist was very courteous and patient when trying to schedule in an appointment which worked for me."
• "Reception team are always friendly and couldn’t be more helpful."
• "Receptionists are all very kind and friendly, particular mention to Lyn who was so helpful following up my NHS referral."
• "Was welcomed into the building by chatty and happy reception staff."
• "Upon arrival I was politely greeted."

Cons:

• "No negative comments regarding customer service were found in the reviews."