Phoenix Pet Cremations Reviews Summary

Staff Empathy and Support

Pros:

• "The staff were just incredible with us and our baby boy, Harrison when we brought him in after euthanasia."
• "I contacted Phoenix pet cremations on Monday after my lovely boy died on Saturday and was kept at the vets. They were so empathetic and understanding."
• "Phoenix helped us in such a kind, compassionate and professional way and we cannot thank them enough."
• "Contacted Phoenix on Friday after my Guinea Pig Twix passed away... Harry who was a fantastic professional representative of the company."
• "We lost Bill the bunny on Sunday... Phoenix were so professional throughout. Both the guy who collected Billy, and also the guy who brought back the ashes, both were ever so gentle and sensitive with my daughter and I."
• "We brought our very loved bearded dragon Dinky in today... From the beginning phone call all the way through to collecting him and bringing him home has been the most dignified and wonderful experience."
• "We lost our beloved family dog, Buddy, on Friday afternoon; we called Phoenix Pet Cremations and were reassured that they could cremate him that evening, individually, as we had planned."
• "Phoenix Pet Cremations were amazing. The man that collected our beautiful Angel was so respectful and understanding."

Cons:

• "During the visit on Tuesday, there had unfortunately been a bad miscommunication whereby we were not given time with Twix, and were taken in for an attended cremation."
• "We suddenly lost our beautiful cat Ava on Monday night and took her to Pheonix yesterday. The lady who dealt with us... was only her second week working there and she was so caring, loving, empathetic and professional."
• "Having used phoenix services before sadly we had to put Marley our lovely 14 yr staffie to sleep on 9/10/23 this service is outstanding."

Service Quality and Efficiency

Pros:

• "I managed to get an appointment same day to take Jimmy there. The whole process was very soothing and I found helped with closure."
• "I was able to collect the ashes the very next day, along with a beautiful clay paw print from Jimmy."
• "All staff were lovely and respectful throughout the process. We were able to go through different options for his urn and was able to collect him the same day."
• "Absolutely Fantastic... We were then able to collect the ashes a few days later, again it was all done in the most dignified and respectful manner."
• "We didn’t know what to expect when we took our beloved cat to Phoenix but it was a very beautiful and peaceful setting and everyone was so kind and caring."
• "We were able to take as much time as possible in the private room with the ashes before we brought him home."
• "When I called Phoenix Pet Cremations a few months ago for advice on what to do when the time came to say our goodbyes to our cockapoo ixas, they were companionate and understanding."

Cons:

• "For one of the most difficult days of your life, make the easy decision to use Phoenix Pet Cremations. Having lost our dog very young, and very suddenly, we were totally unprepared to deal with his final steps."
• "I couldn't leave my feedback earlier... The pain in my heart and the cut in my soul were too fresh..."