Chapter Arts Centre Reviews Summary

Cinema and Theatre

Pros:

• "Good cinema mix of Art House and mainstream."
• "Theatre space offers constantly changing performances."
• "Always enjoy a good film here at least once a month."
• "One of my favourite cinemas! The tickets are a really good price and it's obvious that Chapter really cares about films and what they show there."
• "A perfect place to see great culturally enlightening cinema, in a friendly, popular and accessible venue."
• "Theatre and cinema is great and shows mainstream films as well as ones you wouldn't usually see."
• "Going to the cinema in Chapter is a lovely experience. Plenty of legroom comfortable seats and you tend not to get the chatting, sweet wrappers, phones etc!"

Cons:

• "The seating in the rented rooms are very uncomfortable and after 30 minutes will begin to become uncomfortable."
• "The show was terrific, something totally unexpected."
• "The cinema experience is respectful of the film type and clean and comfortable."
• "Cinemas are very good; clean, not too big, comfy chairs."
• "However, the bar service is often very slow and I've had more than one instance of café/bar staff just being plain rude."
• "The food menu has descended into a cheap burger joint, the service is not even on greasy-spoon levels."
• "Terrible contemporary art gallery drowning in conceptual irrelevance."

Food and Drinks

Pros:

• "They do incredible pain au chocolat - a deal at the moment where you get a coffee (hard lines) and pastry for £4.50 - best deal in Cardiff, hands down!"
• "Food is good & well priced considering it's a charity/arts centre and the local area."
• "Amazing options for food ranging from meaty dishes to vegan desserts."
• "Yummy food (great organic, veggie and vegan options) and craft beers."
• "Food is always great and reasonably priced. It's family friendly and an aesthetically pleasing space to be in."
• "The food was delicious, well presented and was served in a timely manner."
• "Food is always incredible, staff lovely and great variety of interesting drinks and beers available."

Cons:

• "The lamb in the souvlaki was chewy/tough and the pitta bread cold."
• "Both meals arrived cold."
• "The Blue Stack was also disappointing."
• "Food isn't exceptional and can be inconsistent considering the price I would love a bit more oomph from the food."
• "We had problems with our food."
• "The arts side is as strong as ever but the food & service has fallen off a cliff in recent months."
• "Was served with worst chips I have ever seen which were unfortunately were also the worst I have ever tasted."

Service and Staff

Pros:

• "Staff lovely and great variety of interesting drinks and beers available."
• "The staff are always friendly & keen to make you welcome."
• "Staff and volunteers are friendly and helpful."
• "The staff are lovely."
• "Staff are very friendly and helpful with dietary needs."
• "Service was really helpful."
• "Staff on the front desk were really helpful, the cafe were happy to lend us jugs and water."

Cons:

• "Purchasing the cake and coffee they made to go to the end of the bar to buy the wine. Didn't make sense as they were joined. So service was disappointing."
• "The service at the bar is quite often painfully slow."
• "The person taking our order didn't know the menu."
• "Sometimes it gets so busy that service suffers as a result, and food can take up to 45 minutes when events are on."
• "Waited 45 mid to served a drink, they were very busy ! But then was told she was only taking cash not card."
• "In general, the customer service here could use some work."
• "However if you want to eat or drink here it's really expensive and not that good."

Atmosphere and Location

Pros:

• "Chapter is the cultural heart of Cardiff."
• "Chapter Arts breaks my heart, not because it's bad but because it's amazing."
• "A wonderful arts centre, with a great variety of activities available to visitors."
• "A terrific art gallery, community hub, cinema, bar and eatery just outside the city centre in Canton."
• "Chapter is simply a wonderful place 😊"
• "It's even just a nice place to hang out."
• "A wonderful hub of creativity."

Cons:

• "A little run down in the outside seating area, some maintenance required."
• "The floor is often disgusting."
• "Parking is not easy but well worth a visit."
• "Parking available but limited."
• "Little to non existing parking you walk/cycle."
• "Inside not too busy but impossible to park in the car park."
• "Parking is sometimes difficult because the car park is always so busy."