McDonald's Reviews Summary

Service

Pros:

• "On this visit I used the drive thru and ordered a Filet-of-Fish and soft drink for lunch. The service from ordering to collection was a speedy and painless affair that saw me on my journey within five minutes."
• "If you're missing anything then you can call for a refund in 15 days."
• "The drive through is convenient."
• "Drive through is open 24 hrs. So that's a plus."
• "Went for a drive in breakfast, service was fast and breakfast was good."
• "Always great experience. Every morning I visit this place as the quality of the food is high, well prepared but the staff make it my favourite McDonald's."
• "An excellent example of how to do McDs right. Well done."

Cons:

• "Terrible service and management was useless. Ordered a £5 order worth of drinks and had to wait up to half an hour, and no one would speak to us and the manager shrugged and walked off."
• "Very poor service; sitting area was messed up and dirty, bins were full."
• "Shift manager called Rani has terrible and below any acceptable standards customer service."
• "Third time in the last 5 weeks I had to wait more than 25 mins for a Big Mac during lunch time!"
• "Their customer service is appalling, the staff would just chat most of the time and not take down your order or get it ready."
• "Staff do not care as they just run to the back when it's too busy and hide."
• "Absolutely garbage service. Waited 20 minutes from a drive thru order for food to arrive."

Cleanliness

Pros:

• "Great drive through and have never had an issue with the food service or cleanliness."
• "It’s a McDonald’s. But its also an exceptionally clean, efficient McDonalds."
• "The only polite person here was the nice guy cleaning the door!"

Cons:

• "One of the cleaners did not have any consideration for customers."
• "Toilets stank, taps were filthy, floor and walls disgusting."
• "This place was filthy, not only was it the areas to eat but you could see the how dirty it was in the food preparation area."
• "Tables in restaurant were dirty."
• "Toilets were dirty as hell."
• "This place is a disaster. Dirty tables are just left for customers to try and clean and this branch is very poorly run it actually let's the entire franchise down."
• "Cold chips and chicken burger."

Food Quality

Pros:

• "The food is always good, HOWEVER, if you are ordering drive-thru then always check your order before driving off."
• "this sh!t was made with love man, this is tasty as hell and they even gave us a small fanta on the house since we spent like 35£"
• "Overall food was good."
• "Good for popping in if your hungry. Prices are fairly cheap and the food is good."

Cons:

• "Gave salad that was already past sell-by-time."
• "Absolutely horrible fries; not crispy, very soft and cold served."
• "The food, which was cold!"
• "They can't seem to deliver some fries and a burger without messing up the order."
• "The beef wasn’t fresh cooked, fries wasn’t cooked properly, not tasty at all."
• "Not to mention that the food is always cold and condiments are never included."
• "They gave me soggy old fries and burger without all the vegetable toppings."

Staff Behavior

Pros:

• "The staff are generally quite friendly, though."
• "Special thank you for Dilani who is friendly, making sure that I got everything I need with a positive attitude and big smile."
• "Staff are happy to help and are quick to solve any wrong order and may compensate (get something free) for the mix-up!"

Cons:

• "Friend asked for a vegetable burger, to which staff replied 'how can you be vegetarian with a belly like that'."
• "Staff at drive through can be impatient dead and rude or have insufficient English."
• "Always Rats running around by garbage bins which is a put off."
• "Rude rude rude rude rude. I mean the blonde girl. Name Kristina."
• "The staff have no manners, every time I go into this one and the one on the High Road, to order a meal and I want to get served, they always ignore me and walk away from me."
• "McDonalds Finchley Lido has a lot of Eastern European racist workers."
• "If you are unlucky to talk to the manager, the polish girl, she will threat you with 'I will call security'."

Management and Operations

Pros:

• "Yo i been here before with my mate late night after watching a movie and I was shocked when i saw that this mcdonalds (like all mcdonalds should) closes late."

Cons:

• "No system in place no one knows what they're doing."
• "More of time we visit to use self till machine to order, always running out paper this branch."
• "Big heads up to all customers. The managers at this restaurant tell their staff to give 5 star reviews on Google so they have a better rating."
• "Management who is running this joke need to be sacked."
• "This has to be one of the worst MacDonalds that I have ever been in. They seem to have taken the 'fast' out of 'fast food'!"
• "The managers don't look after the customers and want to get rid of them as fast as possible."
• "Ordered a meal for delivery and when it was delivered there was no burger. Paid for it and it wasn’t delivered. Called them and apparently I have to reorder and pay again or go and collect it."

Order Accuracy

Pros:

• "Thanks to being super busy, there reliable for churning out freshly cooked food at all hours."

Cons:

• "Ordered a big mac through uber eat. Got nothing!!"
• "Not recommended. Averagely nearly one item missing per Uber Eats order."
• "Ordered drive thru. Order had missing burger, when I got home."
• "These people are crooks!! Always missing order items every single time!!!!!!!"
• "I've made three orders with them and there is something wrong every time."
• "Waited 15 minutes for one McMuffin this morning. Nobody serving on the tills during the wait. Could see into the kitchen where employees were preparing the food without any gloves on."
• "I informed them about it and asked them a refund or a redelivery but they are completely unhelpful, it is what it is don't even hope about anything if the driver or the staff made a mistake you will not get the food what u just paid for."