Kylie Rose Boutique Reviews Summary

Category: Dress store

Address: 6 Queens Arcade Ground Level, Cardiff, CF10 2BY, United Kingdom

Phone: +447498451668

Rating: 4.9
based on 234 reviews.

Selection and Variety

Pros:

  • "A perfect place to look for a gown."
  • "The selection of dresses from prom to pageant is second to none."
  • "All of the dresses are arranged around the store in order of colour; very helpful when looking for a specific dress!"
  • "Amazing quality dresses, plenty of colours and designs to chose from."
  • "The range of styles, colours and sizes is incredible, which is perfect for me as I struggle being a plus sized lady."
  • "There is a massive selection of all types of dresses in a massive range of colours!"
  • "The dresses provided by stardust boutique are gorgeous they come in many different sizes and styles and on the shop floor are organised neatly in colour order."

Cons:

  • "Be careful as my daughter ended up with the same dress as someone else in her school on the same day."

Customer Service

Pros:

  • "The service that Stardust Boutique gives is second to none and you really do get treated like royalty."
  • "Very helpful, friendly staff who couldn't do enough for you."
  • "Kylie and her staff are so helpful and honest which I find refreshing."
  • "Kylie is amazing she will make sure your dress fits your shape perfectly, you won't leave Stardust Boutique an unhappy customer."
  • "Kylie and her staff were so helpful and patient and they treated my daughter like a princess."
  • "Everyone who worked there were polite and helpful people."
  • "The staff are so friendly and helpful and in no way intimidating!"

Cons:

  • "She then persude to slagg a few off the school kids of. & Later on slagged me off on her social media so unprofessional & this spoilt the over all experience."
  • "Was promised a gift as an apology about 7 times over the last month but nothing has arrived, even text asking about it- no reply !!! Poor service"

Quality and Price

Pros:

  • "Got a Jovanni dress from her sale list. Great price, great dress, shipped straight from Jovanni to me in the USA."
  • "The dresses were really great price and I felt they were really good quality as well."
  • "I received the most beautiful and top quality dress in a very reasonable price."
  • "Kylie has amazing dresses at very fair prices."
  • "Unbelievably her prices are really not that bad and the dresses are definitely top quality."
  • "The quality of dresses were amazing. So many beautiful colours and sparkles everywhere."
  • "The dress was in perfect condition and a complete replica of what I had seen online. Fantastic quality and definitely worth your money!"

Cons:

  • "Last May I had a terrible experience with another prom dress shop as I found out a week before prom that my dress wasn't going to be here on time for my prom."

Shipping and Delivery

Pros:

  • "Ships sooooo fast! I live in the US and had my items in less than a week and a half!"
  • "They posted the dress straight away and I received it within a week."
  • "Customer service was great, she kept in close contact with me to make sure we received it in time, it came in within a couple of weeks and we were not disappointed."
  • "She ships to the US for me at very reasonable costs."
  • "All my gowns have been shipped to me promptly after arriving at the shop."
  • "It was shipped very quickly and was so beautifully wrapped I almost didn't want to open it."
  • "She shipped the dress to US in a time manner."

Cons:

  • "My Mum bought me a beautiful 2pc Rachel Allan dress from Startdust. There was a minor hiccup with postage and Kylie and her staff could not have been more helpful or professional."

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