Address: Sophia Cl, Pontcanna, Cardiff CF11 9HW, United Kingdom
Phone: +442920371599
Rating: 4.2
based on 225 reviews.
Food Quality
Pros:
"My 10oz steak was beautifully succulent, tender, and moist."
"The food was delicious too! Not one complaint!"
"Everyone from work had an absolutely brilliant time, everything arrived hot and tasted great."
"Food was great and everything came at the same time, which I appreciate is not easy for the kitchen."
"The food was great and good size portions of everything for the price."
"The food was delicious and its a city center location so on par price wise with everywhere else in Cardiff."
"Food could be better but place is great and the staff was awesome."
"The food was nice and kitchen/waiting staff were good."
Cons:
"One thing I picked up was it was a bit on the cold side, but I think that was down to be a bit cold in the restaurant."
"The mac and cheese could do with being a slightly larger portion size."
"Food was adequate at best and no one came to ask if we wanted dessert or coffees."
"The roast potatoes needer longer in the oven or a different potato used."
"A disappointing burger and extremely watery cauliflower cheese."
"The batter on the fish was dark brown. Very old/used oil used by the look of it."
"Initially we had someone else's food served to us. Veg was inedible, chips were dry and my son left his kids meal."
"Roast potatoes hard, Yorkshire pudding wasn't fresh, and the vegetables weren't hot."
Service
Pros:
"We had such a great host, a lovely young man, Ash. Very funny, great manners and just lovely customer service overall."
"Ash was an amazing host and really took care of our table."
"We did the whisky and beer pairing with Joe, and it was really fun and informative."
"One of our group was late so their meal was held back. Staff and in particular the young gentleman was amazing and very helpful."
"Service was excellent from all the Team."
"The service was very good and fairly quick, my food arrived piping hot in no time."
"Staff were friendly, helpful and professional, and could not do enough to ensure our experience at the venue was a enjoyable one."
"Second visit and second time of being served by Amy. As an allergy sufferer, she was genuinely concerned and helpful."
Cons:
"Come in for Sunday dinner today and was seated by a lovely lady, this arrogant young man told me that I wasn't meant to sit where I did."
"Christmas Eve meal with the family and I have to say what a disappointment, lack of basics in customer service."
"Had an ok meal here previously but this time it was awful. Initially we had someone else's food served to us."
"Had to queue at the bar where we were ignored for a good 15 minutes!"
"Was waiting for the roast for 2hrs. Everytime we went to the bar to order they would keep insisting that it would be a further 20 minutes."
"Bar staff were uninterested, getting orders wrong, not knowing the difference between a regular and pint of coke or lemonade."
"The first two meal choices were unavailable, which was disappointing."
"Truly an awful experience. Waited for nearly an hour for food and it was awful - gristle-filled beef, bland chicken!"
Ambiance and Location
Pros:
"I highly recommend this establishment for good food and drinks in a relaxed atmosphere, with indoor and outdoor seating."
"The atmosphere is comfortable and inviting, with lots of sitting space."
"The pub has plenty of outdoor seating both covered and uncovered, as well as a lovely conservatory alongside the original pub."
"There are two outside seating areas, one of these under cover, so great for the smokers."
"Very popular among locals and really beautiful place to chill out with your friends and family."
"They have got amazing outdoor and indoor seating. Beer is very good."
"A good setting, both indoors and out, that is very conveniently situated for Pontcanna, Sophia gardens, the Castle Grounds, and City Centre."
"Iv always loved going here. Its one of those places that easily turns into a 'let's go there again'."
Cons:
"This is a nice pub right next to Sofia Gardens. It has a really large outside seating area but food isn't served out the front sadly."
"Not the cheapest place for food but portions are BIG."
"Lovely pub close to the National Express Coach Station with a lovely look and vibe. The staff are friendly and accommodating."
"Sadly we arrived at a busy time (around 3PM) and the place was reasonably busy. We found a table but when we tried to order the App said that orders were not being taken."
"Have visited several times. This time came for lunch. Waited 15 minutes to be served at the bar then 3/4 of an hour for tapas."
"Awful service as the manager was rude. Although google said this opened at 11am, the doors were locked."
"Great selection of craft beer. Their stout Tiger Bay is one of the best I've tried."
"Came here yesterday. Great place for food and drinks the only reason that I wouldn’t give it 5* is because some of the bar staff had full on attitude when taking an order for a drink."
Drinks Selection
Pros:
"Don't get me started on how good all the ale is I'll be here until Christmas!"
"We did the whisky and beer pairing with Joe, and it was really fun and informative. Great range of different whiskys and really tasty beer."
"Great dog friendly bar and kitchen. Human drinks rather expensive."
"Great food and lovely brewery. Excellent selection of beers and ciders."
"A really solid pub in a great spot. More diversity on the pump than your usual lagers with a couple of ciders."
"Beers brewed in-house, interesting deco, easy to order via the app."
"Great, brilliant selection of beers & ales brewed in house. The cocktails were also made by hand."
"It has a fantastic location in Sophia Gardens, surrounded by lovely walks and sports facilities. The beers brewed in-house are great."
Cons:
"Could be a great place! Nice location with a good range of beers and ciders, just a shame that they'd run out of most of them."
"It was a really hot day, so we sat at a table outside, shaded by the trees in the front garden and enjoyed a pint of cold lager."
"When I called to reserve I was answered by a central booking team."
"My friend went to an interview here and they sat her by a mirror and she looked up at it from just looking around looking at the place."
"What a pleasant surprise. Myself and friend just popped in to sample the choice brews and decided to order food."
"Bar staff were great but your security need some serious retraining before we come back to spend any more money here."
"Had a BBQ for 50 people, lovely venue and great beer."
"Came for a stag do, had James with us all night, absolute hero, very informative. A total beer connoisseur!"