Address: 74 New Briggate, Leeds, LS1 6NU, United Kingdom
Phone: +443339000025
Rating: 4.8
based on 142 reviews.
Customer Service
Pros:
"The staff do their best to make sure your visit is the best it could be, they are friendly, knowledgeable and courteous."
"Paul was very knowledgeable, friendly, and were ready to help us with everything we needed!"
"The most helpful staff! I went in a bit clueless and expected to be upsold but they listened to exactly what I wanted and made appropriate recommendations and I ended up spending less than expected."
"Chris (the manager) who couldn't do enough for us whilst we were there."
"I had the most amazing service here from Stephen."
"Thank you to Mikey at Richer Sounds Leeds for his excellent customer service."
"Joe was super helpful and great with technical advice."
Cons:
"Nothing on system, No help whatsoever, Completely Wasted journey."
"2nd engineer visit month after TV reported as faulty - engineer arrived back with TV - but with partial fix, new issues, missing part and damages."
"Unfortunatelly, have to knock down to 1 star - not because of that particular store - more of Richer Sounds as a company - due to recent after sale experience (within 6 years warranty)."
"Sold me a £1600 home cinema package 6 weeks ago, told me I would wait 2 days for my centre speaker to arrive, still waiting and can’t confirm when I will receive!!"
"Thoroughly appalled. Went to pick up a Soundbar from Leeds Centre. Was put to 1 side last night."
"On my life, do not use these people, and if you want to reply to me, see if you can find Rachel’s phone number and ask for my number, your customer service is a joke."
Product Quality and Selection
Pros:
"I settled on the Cambridge Audio Evo 150 matched with Focal Aria 926."
"Bought a superb Cambridge Amplifier, real bargain, sounds fantastic."
"I purchased a Panasonic TX-55FZ802B just before Christmas and the customer service in there is absolutely outstanding!"
"Brilliant and very knowledgeable service from Anthony on all of my questions on the LG 55 G3."
"The TV I bought was the cheapest of anywhere (including online) although if it weren't they would have price matched."
"Just picked up some Fyne Audio floor standing speakers from the Leeds branch."
"Love this tv which I purchased with a Denon sound bar - Phillips 75 inch. The ambilight effects are simply awesome."
Cons:
"Also the subwoofer I received at the beginning was also broke had to wait 5 days for a replacement for that."
"Bought some akg headphones from here in september but the right ear started to lose quality and volume."
"our Samsung TV bought 2 years ago, developed no picture issue just over 2 months ago."
Price and Value
Pros:
"I haven't found a better retailer yet. Quite simply outstanding value for money and customer service."
"This saved me the best part of £600."
"Always really impressed with Richer sounds, they are always competitive on price and are normally the cheapest but also come with great guarantees not offered by other retailers."
"They offered to deliver a new one to my address in 2 days."
"I particularly liked the fact that he checked the price to make sure I couldn't get the same equipment cheaper elsewhere."
"In the end we purchased a Audio Pro Addon C10 from them and we are very happy with it."
Cons:
"I didn't end up buying thou as the interest rate on the finance offer was astronomical at 20% after 6 months."
Store Experience
Pros:
"Great people and great service. They kept the till open for me because they knew I was running late."
"also a good feel and vibe to the store."
"Another special mention to the delivery procedures it was great, they give you a 3 hour slot and they then rang when half an hour away, then when 5 minutes away."
"Staff makes you feel very welcome and there is a great atmosphere inside."
"The TV was delivered the next day by a very careful delivery service."
"A great store to do business with--friendly, knowlegeable, and efficient."
"I am so happy that we still have shops like this where you can actually see what you buy! Great company."
Cons:
"At busy times it's very crowded, uncomfortable and difficult to make the right decision about new purchase."
"The store is very small, I mean literally, there's should be only up to 10 clients at a time on the shop floor."
"The place is a bugger to get at and park but they are so good we keep going back because it's professional service that you just don't get elsewhere."