Nando's Leeds - J27 Reviews Summary

Food Quality

Pros:

• "The food was great"
• "it tasted so good and was perfectly cooked"
• "Without doubt the nicest Nandos we have had."
• "Absolutely FANTASTIC! Lovely experience!"
• "The food is deliciously fresh and hot!"
• "The chicken thighs were so juicy and really well cooked"
• "The food was fresh and really hot. The food was that nice I couldn't eat it quick enough!"

Cons:

• "The new coloured slaw was not fresh though."
• "The food was awful, slimy chicken, cold burgers, warmed up soggy chips."
• "Cold chicken served twice to our table"
• "Food was very badly burnt. Garlic bread was black."
• "The Chicken was cold as were all the sides."
• "Chips were cold and all crusty/burnt bits."
• "No mango and lime flavouring anymore. Food okay but mediocre."

Service

Pros:

• "Really friendly, happy and makes you feel welcome every time you visit"
• "quick service despite it being very hectic"
• "super fast service"
• "A massive thank you to Grace our server! She was honestly amazing - supper attentive, quick & friendly!"
• "Staff were friendly and helpful."
• "The staff inside are very attentive and quick to help you with extra sauces and drink top ups."
• "The staff were very friendly and helpful"

Cons:

• "Text system did not alert us about table availability and deleted us from the queue."
• "Food was beautiful but staff are not on top of their game with customer service."
• "What let it down is the indifferent staff"
• "Appalling service! Asked for my chicken pitta plain and it comes with salad and mayo on."
• "Service by Chloe was terrible"
• "Service at the till was appalling. The waiter wasn't interested at all with regards to our order."
• "Worst service I have ever encountered."

Cleanliness

Pros:

• "The restaurant is super clean."
• "Food was great and restaurant was clean throughout including toilets."
• "The seating arrangements are very spacious and clean."
• "Resteraunt looks clean is presented clean and laid out lovely."
• "it's clean and comfortable"
• "Nice staff all very young. Clean loos"
• "All the staff were smiling and provided a welcoming happy experience!"

Cons:

• "Terrible visit today, the restaurant had not been open long and it was filthy."
• "Needs a really good clean floor dirty had to move 3 times as seats greasy"
• "The cleanliness was poor, food and rubbish all over the floor, the menus had food and sticky stuff all over them."
• "Quite a lot of cutlery and sauce bottles had old food on them"
• "The sauce bottles were caked in dry sauce to the point I had to take off the nozzles."
• "the restaurant looks a bit tired and worn"
• "What really annoys me is that every time i go the clean knives and forks have water marks and finger prints on them."

Atmosphere

Pros:

• "The atmosphere at this outlet has perfect ambience for food lovers"
• "It is a very roomy & relaxed atmosphere, the staff seem to be happy & are very competent & helpful."
• "the restaurant had a positive feel about it"
• "You have a great time and the atmosphere is gentle, warm and pretty amazing."
• "Trendy place for all ages, families, groups."
• "Great service and a pleasant atmosphere."
• "Excellent atmosphere"

Cons:

• "Newly renovated but not as cosy."
• "Service gone down and there was no real atmosphere any more."
• "Atmosphere very noisy, queue at counter intrusive"
• "not a big fan of being plonked in the middle of a really loud restaurant"
• "The place was far too warm, I asked the staff can you please put the air-conditioning on as its really stuffy in here."

Accessibility

Pros:

• "There is a lift for wheelchair users or disabled if you have difficulty climbing the steps into the building."
• "Went for lunch with my daughter and her 3 month old baby, bulky pram and the staff couldn't have been more accommodating."
• "I like that you can now have the option to order food via the app from your table."
• "Happily heated up a baby bottle for me."

Cons:

• "all the drinks options were out of order"
• "No frozen yoghurt available any more"
• "they don't do any hot drinks at all"
• "The wheel chair lift a bit temperamental so if you need to use it be careful!"