Tim Hortons Reviews Summary

Food Quality

Pros:

• "Food was great tasted homemade and coffee was one of the best I have ever had."
• "The food was very fresh, and one of the staff was kind enough to remind us that the chips we were given were a bit old."
• "The chicken wrap was delicious, the chicken tasted more real than others."
• "Fantastic value and good quality breakfasts."
• "The breakfast wrap are a refreshing change to the fast food formula, and the coffee were really hot and tasty."
• "Ordered a Tuna Wrap and this is what turned up, not a sight of tomato, onion or cheese and just a mass of mayonnaise."
• "The chicken is great and the drinks are unrivaled."
• "Burgers are amazing, the grilled cheese is how grilled cheese was meant to be."

Cons:

• "The food was awful. Undercooked and cold."
• "Food was extremely expensive compared to a Canadian Tim Hortons."
• "The beef burger was ok but was better than a beef burger at MacDonalds."
• "Food was really tasteless probably toxic and texture of a rubber."
• "The food was left on the side because they forgot to give it to us."
• "Food is ok for a fast food. Customer service is appalling."
• "Food was left on the side because they forgot to give it to us."
• "Bought two burger meals, food cold."

Service

Pros:

• "Friendly staff, helpful when I asked questions about the menu."
• "Fast, friendly service. The ordering machines are easy to use and responsive."
• "Staff were attentive, the coffee was lovely and the manager we met today, was absolutely lovely."
• "I am Canadian, so Tim Hortons coming to Ipswich felt like a big deal."
• "First experience was rubbish. Had to argue with staff to get breakfast as advertised on the leaflet given in the drive thru queue!"
• "I had to ask for loyalty card to be stamped for my hot drink."
• "The staff are very friendly and kinda, the dining area is spotless."
• "Absolutely amazing food and customer service 5 star."

Cons:

• "Went for breakfast lovely restaurant, clean and tidy had to que to get in but staff out front very kind and helpful."
• "Visited the Ipswich branch and what a complete disappointment."
• "Service was a reasonable wait considering how busy they were. The cheese burger was great and the waffle fries made a really nice twist to the standard takeaway versions who sell French fries."
• "Went a few days after opening, but the service was professional and the food came quickly."
• "The food was almost cold and the burger was very underwhelming, it was dry and lacked flavour."
• "Visited at the worst time possible for this eatery as it appeared to be vastly understaffed."
• "Food is lovely for fast food. Staff seemed to mostly be standing around on their phones or chatting to each other."
• "Not sure why people are complaining? Went here at 9am on a Friday. Not too busy, service was quick and the big breakfast wraps and hash browns were hot."