Address: 257 School Rd, Sheffield, S10 1GQ, United Kingdom
Phone: +441142661335
Rating: 4.9
based on 237 reviews.
Staff and Service
Pros:
"Every member of staff there is helpful, kind and sympathetic."
"The reception staff were friendly and helpful, as usual."
"School Road Dental Surgery is a wonderful practice! The staff are really kind and reassuring."
"Professional, good and thorough service. Dentist and assistant makes you feel they are patient focused."
"Very cheerful and pleasant staff, my dental hygienist Jasmin, was absolutely brilliant at what she does."
"All the staff (dentists and reception) are so friendly and welcoming."
"The staff were incredibly friendly, professional and put my little boy totally at ease (it was his first trip to the dentist)."
Cons:
"I’m kept waiting every time I visit. This has happened the last 4 visits (=2 years)."
"Have been informed that there is a two year waiting list for the registration of new NHS patients."
"The staff are good at what they do, however I ask that they stop pushing for private treatment and ensure they communicate the treatment and costs on the NHS."
"Maybe the receptionists could try a little harder with their efforts - A smile and an eagerness to please, even if they find their job repetitive would make a world of difference to the overall feel of a patient’s visit."
"I was disappointed that the hygienist did not seem to treat me as a person when I last visited."
"Receptionists not very friendly and barked at me to use gel even though I’d already done it."
"She was dismissive, rude, and berating from the outset. Throughout the entire appointment I was lectured, and berated about the state of my teeth."
Facilities and Accessibility
Pros:
"The surgery is well organised and spotlessly clean, especially important during this difficult time due to the pandemic."
"The surgery is completely Covid secure, and I felt completely safe attending my appointment there."
"This is a superb dental practice with modern clean facilities."
"The clinic itself was clean, well-maintained, and equipped with state-of-the-art facilities, further enhancing the overall experience."
"Felt very safe from a Covid point of view with clear measures in place."
"The dental surgery had a fit for purpose strategy for COVID safety and that all the staff believed and followed the strategy."
"All staff masked and taking precautions seriously."
Cons:
"The only downside is the extremely steep staircase to some of the consulting rooms and toilet and nearby parking."
"We have been using School Road dental surgery for many years and travel from Derby to do so. The only negative thing is it can be very difficult to park which can be stressful and frustrating."
"Very busy surgery - no room for me in the waiting room as most seats are out of bounds still due to covid."
"Not a great experience. Myself and 2 other customers were left outside until 10 minutes after the time of our appointments."
"A number of times now my appointment has been either the first or second of the day but the appointments are already running 10 or 15 mins late."
Communication and Efficiency
Pros:
"They email you appointment cards and links to forms to fill out in advance which is great."
"Rebooking easy to fit my work."
"Prompt appointment. Friendly reception staff. Dentist was very thorough and gentle."
"Forms done pre appointment online if you choose."
"Booked when leaving for 9 months time."
"A phone call to my surgery, and I was in the dentist's chair within half an hour!"
"I was fitted in the next day."
Cons:
"Arrived 5 minutes before my appointment time of 2pm but had to wait till 2.10 before I actually went in to be seen."
"Is it really necessary that I complete/review and re issue my forms online again? My last visit was only 3 days ago."
"I had a terrible experience with Dr. Tom Lotka... After 4-5 revisits he told me that he couldn't fix the tooth and I needed a root canal."
"Really poor experience I'm afraid to say. Kept waiting for 45 minutes, no apology from the dentist herself."
"It has just taken me fifteen minutes to get access to your reply sheet which is quite frustrating."
"Funny situation so I called to be seen over a cracked tooth was told a dentist was gonna call me... So they tell me I can not be seen again."
"Not helpful at all and just irritating. The receptionist could have explained this and I would have saved time by calling another practice."
Professionalism and Skill
Pros:
"The care you are given is first class."
"Magnificent job Christina on my front teeth...thrilled with the result!!"
"The dentist successfully put the teeth and gum 'in sleep' and my kid did not feel any pain or discomfort."
"I attended this appointment for a treatment which was recognised as not being necessary at this moment and so was deferred. However another problem was identified and efficiently remedied."
"The dentist I saw was kind, friendly and reassuring, and explained everything clearly and patiently as he went along."
"I had a recent appointment with Dr Knowles who performed a complicated extraction. I was not nervous as I have absolute confidence in his professional ability."
"The dentist always explains clearly what the options are and how best to manage the problem."
Cons:
"The dentist ALWAYS used to give me a ‘scale and polish’ every visit but now I have to make an appointment with a hygienist and pay £50+!!"
"Dentist made me feel uncomfortable and was questioning my judgment on why I decided to have the treatment in the first place."
"Botched orthodontics as a teen left me upset with my teeth, and lacking confidence in my smile."
"I'm completely terrified of the dentist and had to have an extraction yesterday."
"It is not an easy process to come back from depression, and I am seriously considering changing practices."