Brewhouse & Kitchen - Southbourne Reviews Summary

Food Quality

Pros:

• "WoW if the food here is great! I had beer can chicken and it was fab! Moist meat in crispy skin, great choice of sides and very quick service."
• "The food was very tasty."
• "The steak is of same quality you get in a proper steak house."
• "The roast beef was cooked perfectly and the parsnips next level."
• "Both meals were tasty and we thoroughly enjoyed them."
• "The food then came out shortly after, it was all delicious and piping hot."
• "Proper roast dinner! Couldn't have asked for more was definitely expecting less from a chain. I had the three meat roast and my friend had the chicken. Hearty portions and so delicious!"

Cons:

• "£17 - £18 for a burger and fries which, while gorgeous, is difficult to justify for the price."
• "The fish & chips must have been left out from midday and Luke warm, tasted like it had been reheated!"
• "It was underwhelming and half the food was cold."
• "Do not eat the food tho awful food and most of it is bought next door at the co op and then re sold to you at high price."
• "The beef was tough and chewy. The pork was mainly fat."
• "Food was appalling - the only way the staff thought it was OK so send me the cremated chicken burger from the kitchen was because they knew I was drunk and wouldn't send it back."
• "The whole meal was stone cold."

Service

Pros:

• "Staff were attentive in taking our orders and the food was delivered in good time."
• "Everytime I come to this pub I'm never disappointed. The staff are extremely polite and helpful even when its painfully busy."
• "Our waiter was very professional, friendly, polite and our meal came out quickly and it was perfect."
• "The staff were also excellent and friendly and ordered us taxis when we asked."
• "The staff were just fantastic, the service great, the wine delicious, the food wonderful."
• "Chloe our waitress was very attentive."
• "The servers are friendly and very helpful."

Cons:

• "The kids meals did not come out until 1 hour and 45 minutes after we sat down… what was the point in preordering?!"
• "I had to constantly leave my seat to ask the waitress to order starter/ mains and drinks + chase up getting the bill."
• "Waited 30 minutes for 2 pints to be told by the brand new bar maid, who was alone on the bar, that she didn't know how to make these drinks."
• "The first thing we saw was the chef behind the counter man handle someone's food."
• "The staff seemed to be playing hide but not seek."
• "It took 40 minutes to even be asked what drink we would like to order."
• "The manager extremely rude as we asked to have our money back and said we'd lied about having the drinks."

Atmosphere

Pros:

• "The place is lovely, looking really pleasant and it just feels like a great atmosphere."
• "Great choice of beer and lager, vibrant and lively atmosphere."
• "Popular local pub. Great, cosy atmosphere and lovely staff."
• "This is a big public house with a great selection of beer and a pleasant atmosphere."
• "Great night for me, great music, good food, the place have a great vibe."
• "We had a great evening here, absolutely love the atmosphere."
• "Staff are incredibly friendly and the overall atmosphere is warm and welcoming."

Cons:

• "On the down side it was incredibly crowded, the car park is closed to patrons and the restaurant was so busy we had to make other arrangements."
• "The first thing we saw was the chef behind the counter man handle someone's food."
• "The staff seemed to be playing hide but not seek."
• "They have an INSANE MOTH INFESTATION!! Literally hundreds of moths flying around."
• "The dinners we're not delivered together, in fact most people had finished eating while two of the guest had not received their dinner."
• "Major complaint is the level of noise from what must be either air con or brewery equipment keeping us awake 2 of the 3 nights."
• "Lastly, I would appreciate it if you could fix all three taps in the downstairs male toilet so they offer more water than a trickle."

Value

Pros:

• "Menu is simple but varied and very good value."
• "We felt the meals were reasonably priced and presented well."
• "The food here was amazing and great value for money and we'd highly recommend it."
• "Day time meals really good value and very tasty as well as superbly cooked."
• "Great value for money."
• "Southbourne isn't the cheapest place to eat, but the portions certainly make it worth it. The 'Ridiculous Burger' was definitely well named."
• "Scrumptious food. Burger was lovely and prices were typical of the service."

Cons:

• "Given the food a fair few chances now and it always seems to disappoint, especially at the price point."
• "Overpriced food with poor quality ingredients."
• "Ridiculous price for a pint, almost £6."
• "A classic example of style over content. Very showy interior but the two beers that I had were mediocre."
• "Apathetic staff who have clearly not been trained properly & couldn't care less, dirty tables not cleaned."
• "Vastly over-priced. x3 small squares of focaccia £5, small handful of whitebait £5. Portions of main courses similarly very small (fish gone in 3 bites)."
• "2 'Mac and Cheese' 2 steak and ale pies £54. Wow!"