Icestone Gelato Reviews Summary

Customer Service

Pros:

• "The staff are very very friendly and the service is usually quite quick too!"
• "Friendly and respectable staff always welcome you and help you what you like best place for kids to enjoy the ice-cream."
• "Our waitress Victoria was an absolute delight. Helpful and patient. Excellent customer service."
• "Staff is very polite and welcoming."
• "Staff was very friendly and welcoming."
• "When visiting this place, we were served by a young man called Mahmoud. He had the best manners and an extremely kind nature about him."
• "The customer service was top class too, the staff were all wearing masks and really friendly."

Cons:

• "Useless customer service at counter."
• "Was served by a male staff and was extremely rude."
• "The short asian waiter with the beard was very aggressive and rude when speaking to us!!"
• "The staff clearly didn’t want to be there, didn’t have an ounce of customer service between them."
• "Customer service NONE EXISTENT!"
• "Absolutely awful management."
• "Staff were rude especially long blonde hair male staff."

Price & Value

Pros:

• "1 star for price, it was reasonable."
• "Ordered the strawberry waffle. Best ever! Huge delicious portions."
• "1 star for portion sizes, they were huge."
• "Both were very tasty and good sized portions."
• "Food was good and prices were reasonable as well."

Cons:

• "Very expensive for the portion & quality if waffles."
• "Over priced, and definitely not worth it!!!!"
• "Paid over £50 for the meals. I will never visit this place again. Avoid people."
• "For £8.00..not worth it."
• "When an ice cream box costs £3-5 how dare you charge me £8 and not even give me a decent scoop of ice cream."
• "Charged £7.50. Definitely never coming back again."
• "A little overpriced for what it is."

Facility & Ambience

Pros:

• "Beautifully designed building inside -out."
• "Great selection of desserts and lovely decor."
• "Great service. Nice atmosphere."
• "Very spacious and lots of seating."
• "Has a great atmosphere and fantastic staff."
• "Really nicely decorated ice cream parlour."
• "Restaurant itself has a lovely ambience."

Cons:

• "Parking at this place is a nightmare with several people looking to block you in with a tiny entrance and exit not big enough for 2 cars."
• "Disabled access but the ramp was too steep for me to go up in my wheelchair and the staff didn't help."
• "No designated disabled parking."
• "Toilet facilities weren't available which is a problem when you have 6 children in the group."
• "Very small seating space with closed upstairs."
• "The toilets were filthy and not well kept at all."
• "No cleanliness at all. Too dirty."

Food Quality

Pros:

• "You can enjoy Asia traditional ice cream like kulfi and desi chai but at same time you can enjoy the belgien waffle, Italian coffee plus lots of flavours of ice cream and milk shakes on your choice."
• "The crêpes the milkshakes.. Everything!"
• "The Nutella Strawberry Cookie Dough was spot on no complaints."
• "Everything tasted good and wasn’t too sweet, and was presented well."
• "Deserts are cooked to perfection and has always been lovely to visit."
• "A wonderful selection of mouthwatering sweetness!"
• "The waffles were some of the best I've ever had in the Old place."

Cons:

• "Ordered a milkcake but what a got was just a dry cake drowning in milk."
• "Deserts were mediocre at best."
• "The waffle had 3 strawberries on and the sundae was half full!"
• "Worse attempt or a milkcake."
• "The chocolate sponge was very hard and dry."
• "The ice cream had no flavor, the waffle was dry, the red velvet cake was dry and had no flavor."
• "The brownies were deffo frozen and the falooda was a disappointment waste of money."