Starbucks Coffee Reviews Summary

Staff and Service

Pros:

• "Good welcome and helpful staff, had a couple of specific queries and each time the staff member checked with the manager when she was unsure of the answer."
• "Love my coffee on the go between my calls, and just had a fab flat white at the Ledbury Road, Ross on Wye outlet. It was so refreshing to be served by such a friendly team of girls, who despite working under pressure seemed so happy and enthusiastic in their work."
• "Staff seemed busy and quite dedicated and the place was clean and tidy."
• "Staff very pleasant, service good and coffee worth the money."
• "Served by Josh today who was polite, helpful and able to recommend some syrup flavours."
• "Called in a few times and on all occasions they have been happy and helpful."
• "The staff are the some of the friendliest you'll find anywhere."

Cons:

• "Cannot put up with rude unhelpful staff I will now give this place a miss !!"
• "Awful Experience, when we got to the till we got told to rush our order because they are closing whilst the person on the till was also talking on the personal phone about Netflix documentaries at the same time."
• "However the young ladies who were serving were extremely slow."
• "Staff nice but no smiles got the impression they weren't happy at work at all."
• "Awful service very rude staff!"
• "The girl who served me literally had no customer service skill at all."
• "All staff are as useful as a chocolate teapot in front of a fire."

Cleanliness and Facilities

Pros:

• "The drinks are always top-notch and the place is always kept clean."
• "Very clean & welcoming environment. Used loos which were immaculate."
• "The coffee shop was so dirty I half-expected dust bunnies to demand rent."
• "It's clean and tidy inside."
• "The building looks very new and is extremely tidy and well looked after."
• "The toilets have always been clean on the occasions we have called in."
• "The men’s toilets were pretty clean, however, the toilet roll dispenser was empty."

Cons:

• "The ladies toilet floor was covered in water."
• "Tables not cleaned up, napkin station dirty with bin overflowing."
• "Toilets were pretty grim and smelt."
• "Toilets were dirty and don't look to have been tended to all day."
• "Place was dirty 80% of tables still had plates and mugs from previous customers men's toilet was flooded with a blue bucket under the urinal catching water and was over flowing staff weren't bothered when I told them just carried on laughing and joking avoid."
• "Toilets were filthy and car park was filled with litter - no bins to be seen which possibly explains it."
• "Dirty tables and floor. Looked like whole place could do with a good clean."

Product Quality

Pros:

• "The drinks are always top-notch."
• "The coffee is good and so was the pastry."
• "Always lovely drinks."
• "Very nice Starbucks with very friendly staff."
• "The products are amazing."
• "I enjoy Starbucks coffee so always good."
• "Lovely coffee."

Cons:

• "Paid £10 for 2 drinks that were mostly ice."
• "Ordered a flat white which was just burnt milk and overly bitter coffee."
• "Drinks tasted terrible what a waste of £14 worst starbucks I've ever had."
• "Frappucinos were very icy and didn't taste anything like the flavours ordered."
• "The coffee was bitter and over extracted."
• "The coffee also tasted terrible!"
• "Drink was absolutely Minging the cream was gone off and the smell was dreadful in there."