Dexters Clapham High Street Estate Agents Reviews Summary

Customer Service

Pros:

• "Ruby, who was very nice and responded promptly on emails."
• "Poppy was so helpful throughout the process of helping us settle down in a flat!"
• "Jordan Willingham... was extremely helpful, and kept me up to date with all the progress."
• "Mike Evans has been most helpful with my list of queries. He was always polite, friendly, and quick to respond."
• "Jack has a great knowledge of the area and made the experience of finding a new home that much easier and enjoyable."
• "Daniel is an incredible member of the Dexters team. He was always available, professional, proactive and knowledgeable throughout the tenancy process."
• "Jack Beacom has found us some lovely tenants and has been very professional and helpful throughout the process."

Cons:

• "I cannot warn movers enough about their poor services."
• "It’s a recipe for disaster and have lost complete trust in them to get the job done."
• "If there is a possibility to go with another agent I would suggest you do especially if it is managed by Dexter's."
• "Also lived with broken furniture for months because these clowns refused to replace it."
• "Getting in touch with these people is impossible; they also love to try and see what illegal practices they can get away with."
• "They are not personable or by any means professional, they definitely need training in customer service skills!"
• "The team at Dexters have been absolutely useless in helping to rectify any of these issues with a 'sort it yourself' mentality and ignoring requests to return phone calls when contacted."

Property Management

Pros:

• "I am a landlord with a property in Clapham. Have had various issues that Dexters have dealt with on my behalf, e.g. roof repairs, pest control, refurbishing the property."
• "The communication has always been excellent as well."
• "Catherine Mcdowell Dexters property manager... has dealt with all the repairs immediately and efficiently."
• "Gabriel and the efficient way that he managed my house sale."
• "Great property management - had an emergency with keys and Matt and Lewis responded immediately and had us back into our flat within 10 minutes!"
• "Dexters have rented and managed my flat for several years now, and I'm really pleased with the service."
• "We have been renting via dexters now for 2 months or so and it has been a great experience!"

Cons:

• "It’s been 2 years of consistent damp and mold issues and subpar fixes."
• "They lack proper communication between their contractors, tenants and the landlord."
• "Really poor service from Dexter's throughout the tenancy."
• "Since moving in we have had a broken hob for over 6 weeks - including over the Christmas period."
• "The flat I lived in (188 elmhurst mansions) had a sewage problem and constantly smelt of sewage in the flat."
• "They called to ask why would we leave tomatoes out as if this is our fault, and then proceeded to ask me inappropriate questions about what type of diseases that can be transmitted by mice."
• "Unacceptable and unprofessional. It shows a lack of respect for tenants and a disregard for basic hygiene and safety protocols."

Responsiveness and Communication

Pros:

• "Mimi Lee has taken over the past month and been absolutely amazing."
• "Dunica and Lewis were super helpful in helping us find somewhere to rent."
• "Charlotte has been particularly helpful at making things run smoothly."
• "The team have always been friendly, approachable and extremely professionable, particularly Adam who always goes the extra mile with a big smile on his face!"
• "Paula Baptista has been my property manager who I would give 5 stars."
• "James Gambardella and his team at Dexters has provided far above and beyond any service I have previously experienced or expected."
• "Communication skills are outstanding."

Cons:

• "They will constantly cold call you, but good luck reaching them over the phone or getting a response to your email."
• "If you ask any questions, they will react with disgust and contempt, as if your questions are inconveniencing them."
• "We had the viewing with another agent that completely ignored us during the flat visit, just on his phone."
• "I have never worked with a more unprofessional, uncommunicative, and unhelpful company."
• "The letting agents however are less that impressive, Prudence was pretty incompetent."
• "Be careful and do not trust this agency! They are thieves and cowboys, not returning deposit back which was £1557."
• "This office is full of a bunch of liars! Do not rent a property from these guys, they set you up from the get go, providing you with a property that is uninhabitable with many issues."

Professionalism and Efficiency

Pros:

• "Daniel helped my girlfriend and I through the process of securing our flat, and was incredibly helpful and on the ball."
• "Jack Beacom has been an absolute star throughout, not only helping to make it as easy as possible, but also being extremely friendly and chatty!"
• "I would not hesitate in using Dexters again nor recommending them to others."
• "We are so grateful for the attention and care we have received from Lauren at Dexters."
• "Dexters has been my property agent for over two years, and I've been very happy with their professional service."
• "Dunica was incredibly organised, great at communicating and went above and beyond to ensure it was a stress free experience."
• "Our rep Paula Kadaj has been genuinely interested in our comfort and living standards as tenants, super responsive, always fair and very caring overall."

Cons:

• "Dexter’s is great at finding you a place but terrible at managing the property."
• "If we're ever in search of another rental I would think twice if Dexters were the managing agents."
• "I would avoid dexter’s at all costs unless you want to feel the need to put your head through the wall throughout your entire search process."
• "Very glad I'm out of the area now, and won't be returning in a hurry thanks to the service I received here."
• "Awful. Don't be fooled by the obvious fake reviews. Dexters Clapham are the absolute worst estate agent I've ever dealt with."
• "Unfortunately we had a very poor experience with Dexter's for 3 years."
• "I haven't always had the best experience with Dexters as a tenant in the past."