Ellisons Estate Agent Wimbledon Reviews Summary

Professionalism and Communication

Pros:

• "They were super knowledgeable, helpful and efficient."
• "Mahul was highly professional, always in touch trying to move everything along."
• "Aidan navigated me through the challenging property market during 2023, providing high quality customer care."
• "Lewis was fantastic, he kept us up to date with the sale where needed."
• "Mahul did an excellent job on our purchase working well as the middle man between buyer and seller."
• "Andrew, Sam, Aidan and all the team are fantastic - friendly, reliable and always able to give good advice."
• "Aidan and Lewis dealt with selling our flat. They did a good job, Aidan said they had a buyer lined up even before we decided to go with them."
• "Aidan was great to work with - we hope to use again in the future."

Cons:

• "Very poor customer service, communication and expectation handling."
• "Don't rent a property managed by Ellisons. They don't care at all about the properties or the tenants."
• "I find it hard to believe that anyone in Wimbledon has 'quickly' sold their home through ellisons when they couldn't seem to sell our home."
• "Poor quality rental service through and through, dropped many balls on many occasions."
• "I have to say that this estate agent is not responsive, does not record calls from prospective buyers, nor can it provide any information on properties of interest."

Efficiency and Responsiveness

Pros:

• "The whole team at Ellisons were always incredibly responsive and supported the transaction through to completion very efficiently."
• "Excellent service from the whole team at Ellisons' Wimbledon branch from initial property review and evaluation through the viewings."
• "They found us a reliable buyer very swiftly and ensured a smooth sale!"
• "Mahul and the whole team were very helpful, professional, patient, persuasive (yet not pushy) and have great local knowledge."
• "The team at Ellisons, especially Aidan Purtill, Sales Manager, have been absolutely first class during my property search."
• "We recently purchased a flat through Ellisons and had a really positive experience - Lewis handled the sale and was great at maintaining communication."

Cons:

• "We had multiple issues with our property when we moved in which took over a month to fix."
• "Waiting 20 minutes outside for someone to bring the keys, brought wrong keys. Rescheduled for two hours later, they called us 2 minutes before the scheduled time."
• "Phoned Monday morning was told I will get a viewing at mid day. Phoned Back on midday regarding my missed appointment and was told the property has been took."

Local Knowledge and Expertise

Pros:

• "Ellisons have an excellent knowledge and professional experience of the local area."
• "Definitely no 1 agent in South Park Gardens and nearby area."
• "Rates are competitive and their knowledge of the local area is second to none."
• "Really goes to show they are the local experts and have a gift for placing the right people with the right property."

Cons:

• "If they cannot communicate or maintain basic expectations, how will they cope with a property sale?"
• "It seems off that you have reviews showing homes have been sold 'quickly' and yet ours hasn't sold."

Customer Service and Support

Pros:

• "We are hugely grateful for him and Ellisons for the impact they have made on our lives and when we look to buy, you will be the first people we contact."
• "Sam then proved to be worth his weight in gold at every step of the purchase."
• "Andrew, Aidan and Sam provided a fantastic service throughout our property sale and onward purchase."
• "First rate service.Was selling from overseas as based in Cape Town so very impressed by the smooth,helpful sales team from start to finish."

Cons:

• "They will not aim to get the best price for your property nor will they find you good quality tenants. Their management service is particularly bad."
• "Everything is always a battle with these people, especially getting our deposit back."
• "Tenants beware, and landlords please consider a more thoughtful and ethically upstanding letting agent."