James Pendleton Estate Agent Clapham Reviews Summary

Agent Responsiveness and Availability

Pros:

• "He made the whole process seamless and made us feel at ease in his capability and professionalism."
• "He was always available, responsive, and assisted us with any questions or concerns we had."
• "She was quick to respond if ever I had a question or problem and has made moving in and out of the property so easy."
• "Always helpful, responsive and kept us fully informed."
• "His communications with us were always timely and he made himself available to answer all our questions."

Cons:

• "It took a week from moving out before getting the check out report, and I have had to continually chase to get the deposit back from them."

Professionalism and Expertise

Pros:

• "His professionalism and attention to detail made a significant difference in our overall experience."
• "Courtney in Clapham branch is a great professional and most importantly he is exceptionally commercial."
• "Ferdinand provided frequent communication and ensured specialised advice was given, when asked."
• "Felix’s dedication, knowledge, and supportive demeanour are something to be admired."

Cons:

• "These are just a few examples of the inability of JP to effectively manage a property; the list goes on."

Client Satisfaction and Support

Pros:

• "I highly recommend James Pendleton for their outstanding service, excellent communication, and commitment to client satisfaction."
• "We were lucky enough to have Ferdi co-ordinating the sale of our flat, and he truly went above and beyond."
• "Samuel Phillips has gone above and beyond in resolving matters."

Cons:

• "We then discovered that the boiler was broken. This took several months to get fixed."

Property Management and Maintenance

Pros:

• "Looking forward to working with JP again!"
• "I would thoroughly recommend James Pendleton for both lettings and sales."

Cons:

• "We had various issues with our apartment, all of which never got fixed or partially got fixed and the follow ups forgotten about."

Overall Experience

Pros:

• "Fantastic service from JP and the sale of my flat in Battersea."
• "We completed with James Pendleton last month and are thrilled with our new home."
• "Very responsive team - Suzan Salih and Brooke Darwood were pleasures to work with."

Cons:

• "Out of the eight properties I have rented over the years, James Pendleton have hands down been the worst lettings agent I have had the misfortune of dealing with."