Address: 35 Fountain St, Manchester, M2 2AN, United Kingdom
Phone: +448003685302
Rating: 3.6
based on 276 reviews.
Website Usability
Pros:
"The site was easy to use with good choice of options and clear requirements for rental pick up."
"Easy to get the best price from the web page."
"Good selection of vehicles to choose from, easy to navigate, clear information regarding what is and is not covered."
Cons:
"Some website settings re-set (or defaulted to other settings) before completion and only realized after complete."
"Alike majority of Car Rental sites, informations are confusing (on purpose)."
"I had some problems with the website. Sometimes it is loaded correctly and sometimes it is not working properly."
"Can't excess terms and conditions through mobile site."
"Very confusing system."
Customer Service
Pros:
"Following my initial dissatisfaction and angst I am impressed and grateful for the system response reversing the errors."
"Rental cars agreed that it was a mistake and they paid us around 90 euros back."
"Great company to deal with. I have rebooked cars 3 times now, upsized the car and changed travel dates all at no cost."
Cons:
"No one wanted to help on the phone."
"Their customer service was callous and unsympathetic."
"Called 3 times to customer service and explained the problem which I am facing with car company .. They were not much helpful."
"Never do what is promised. Never do a price match. Rude customer service."
"No one answers my complaint! This is fraud on a big scale if they are doing this to everyone."
"I WISH I COULD GIVE 0 STARS"
"Poor response to both phoning or chat online."
Booking and Cancellation
Pros:
"As mentioned in the terms and conditions that you agreed upon: Price Calculation - Prices are based on the pick-up and drop-off times and dates that you agree before your rental starts."
"Booked with Rentalcars twice now. Fantastic service, everything upfront so you know what you have to pay."
"So easy. Representative was waiting for us in the airport and took us directly to our hire car."
Cons:
"All they told us to do then was to put in a claim for a refund after the 'planned return day'."
"Paid for my car in GBP, needed to cancel it, refunded in AUD - i lost money when my UK bank converted the AUD refund back into GBP."
"Although the website clearly states that they do not charge your credit card until you pick the car up, trust me, they will immediately charge your credit card when you reserve a car."
"They don't do what they say on the booking page that's for sure, so please be wary when booking."
"WARNING! THIS IS A SCAM!!"
"I tried to cancel a booking with free cancellation prior to 48 hours and they say I had to pay an $80 fee."
"*SCAM ALERT* DO NOT BOOK !!!"
Car Quality and Availability
Pros:
"We got the exact car we'd booked (Ford Focus) and it was pretty much brand new."
"Works really well. My only complaint is the recommendation to have an international drivers licence which was not asked for in fact rejected in all countries."
"Diego at Rome Fiumicino airport gave me a great car, actually he upgraded me to Citroen C4 diesel super comfortable and spacious."
Cons:
"What I was given by the Greek cowboys was a wreck. 99,000 KM on the clock. Terrible condition, filthy interior."
"However as we proceeded on our journey the smell of marijuana was overpowering which was unacceptable, especially with the baby."
"The car we were given was a clapped out Getz, full of dents, sun visors missing and over 100k on the clock."
"The desk clerk at thrifty orlando was very helpful and pleasant."
"Customer service was fine but the car was poor quality, it was an automatic small sized Lancia. Lacking power & drive ability."
"I rented a car for 3 days in Bari, Italy from Sicily by Car. Fast service, good car, great experience overall."
"A real rip off! We have booked and paid for a car with winter tyres and we got from Europcar based on the voucher issued by Rentalcar a car without winter tyres!"