SIXT Car Hire - Manchester Piccadilly Reviews Summary

Customer Service

Pros:

• "The service provided is excellent! I wouldn’t hesitate hire from this company and highly recommend it."
• "Excellent service - Irfan really went out of his way to accommodate my rental needs at short notice."
• "Kenneth's exceptional service truly sets him apart and makes him an invaluable asset to Sixt Rent-A-Car."
• "Great service would recommend and will definitely hire from here again!!"
• "What fantastic service from Ken Kelly at Manchester Piccadilly! Can’t fault anything!"
• "Mel was great, completed the paperwork quickly, was really pleasant and explained everything in detail."
• "Outstanding service from Manchester Piccadilly branch!"

Cons:

• "Booked a rental car several months in advance and included child and booster seats in the reservation, and paid for it fully, in advance. When I showed up, child seat was not available."
• "Used this place twice now and both times it’s been horrendous."
• "I have been overcharged for the rental."
• "Incorrectly charged £100 for a traffic warning. Customer service has ignored all correspondence."
• "All in all - bad experience. Little to no integrity, non-existent service recovery."
• "Avoid this company at all cost!"
• "After returning the car, I was charged a late fee and additional insurance fees, even though I returned the car on time and I didn't ask for insurance coverage."

Vehicle Condition

Pros:

• "The car was clean and good condition and I had an issue free 6 days rental."
• "The cars are at excellent condition (including very well cleaned!)"
• "The car provided was clean, well equipped and amazing to drive."
• "The vehicle I rented was in pristine condition, both inside and out, and drove like a dream."
• "Car was clean, well equipped and very nice to drive."
• "The car was in a great condition too."
• "Cars are always spotless and the management team is fantastic!"

Cons:

• "The second time the automatic car I payed more for (because of last time) was broken when I arrived but the only other car they had that was big enough for various baby things was a manual SUV."
• "Sadly things went very downhill from there. Sixt then charged £750 plus for or some damage - a tiny scratch - that was not done while we had the car."
• "The only problem I had was that the interior of the car smelled of cigarettes and alcohol."
• "The inside of the car was dirty, with splattered dried liquid on the center console and steering wheel."
• "Also the condition of the car was not good as there were many scratches and marks."
• "One of the drive tires (front passenger) had a large bubble in the sidewall."
• "The car pick up service was considerate but the post service, in which two small scratches that were invisible to me or an invention of the damage team have been charged to me."

Rental Process

Pros:

• "Such a slick, smooth and easy process to collect and return the car in Piccadilly all within a stones throw away from the station."
• "We had the best experience by the help of K.Kelly."
• "It’s very easy to get the car there and thank you so much to Irfan, he is very nice and professional, lucky that he suggested us to use the car which had GPS installed."
• "Sixt Picadilly is one of the most organised, efficient and helpful car rental outlets of any that I have used throughout the UK and Europe."
• "Returning was straightforward, parking in a designated bay in the car park opposite the Sixt office."
• "The rental process itself was a breeze, thanks to their intuitive booking system."
• "The flexibility of changing the booking without cost is fantastic."

Cons:

• "Returning was not that easy as the address on the contract just said the street name and nothing else."
• "The lady at the checkout automatically added full cover even though I hadn't asked for it as I had already paid online."
• "I made the mistake of booking my car for the wrong week... They failed to carry out this request, i messaged a total of 5 times."
• "We booked the mystery car which advertised a saloon car. Instead we received a Kia picanto!?!?!? For saloon car and we paid 70 gbp per day!"
• "When I arrived at the branch, I waited 45 minutes to go through the whole painful paper process."
• "I really disliked the fact that SIXT ask for your signature on a blank space saying that 'the contract is straight forward' and then email you this contract that you have signed but have never seen, DAYS or WEEKS after you return the car."
• "Also you agree that they may charge your card as much as they want for the damage they may find on the car."