Thornley Groves Estate Agent - Monton Reviews Summary

Customer Service

Pros:

• "Kelly & Clare were an absolute god send when I had issues with my solicitors."
• "They went above and beyond to advise me and keep an open line of communication between the vendor and myself."
• "I am extremely impressed with Clare and especially with her quick response to emails."
• "Clare Carpenter at Thornley Groves Swinton office was super helpful in selling my rental property."
• "Lucy was so supportive always available and giving us updates every step of the way."
• "Kelly was excellent. I was greeted with a smile, she was warm and friendly but remained professional throughout the viewing."
• "The customer service i have recieved from Kelly today was fantastic."

Cons:

• "The previous agent Kevin was slow, unhelpful and honestly made my moving process one of the most stressful things I’ve ever done."
• "Send contractor to fix communal areas letter box non emergency job without noticing Lanlord, charge 60 pound for public area which belong to building management to fix."
• "Mangement team not professional at all, no communication with Lanlord even I notice them many times for repair notice."
• "No one contacted you and no one response your request, no one answered the phone."
• "Avoid at all cost, very unprofessional and extremely poor people's skills for a state agent."
• "Please never use these people. I have had the stress of them for a whole year. They are awful people."
• "Not customer-friendly, poor Customer Care service and authoritative tone of communication."

Property Management

Pros:

• "Amber and her team manage multiple properties for us."
• "They can be trusted."
• "Amber went the extra mile and gave great customer service, we felt we got honest information that was always in our best interest."
• "Clare Carpenter is always efficient and helpful to answer our questions as well as actively making sure everything is in process."
• "Clare Carpenter is very professional and we were kept informed at each stage of the process."
• "Reported leaking boiler and within an hour the Gas Engineer had attended and replaced a faulty part."
• "All my Gas Safety inspections are on time and not once have I ever had a maintenance problem."

Cons:

• "Our property is managed by Shannon Upton, and I am so disappointed with the way she has handled our request for new blinds."
• "Every contractor that has visited our property has said that TG are the worst agents they work with."
• "I have been trying to contact since yesterday about my bedroom ceiling leaking it has now come to a stage that it’s hole roof has fallen through and damaged my hole bedroom."
• "Once moved in they sent contractors round the apartments at random to discard of any items left in 'communal areas' including outside our front doors."
• "Then when we moved out, we had cleaned to a good standard and they still charged us a £300 cleaning fee."
• "They call every 3 months and accuse me of owning pets and threaten inspections whether I'm home or not."
• "We had no hot water for almost 2 months before it was eventually fixed."

Professionalism

Pros:

• "Her service standards were first class from start to finish and it was a joy to deal with a very professional person who clearly puts customers first."
• "Clare who works at the Monton office is such an asset to this company with both her knowledge and experience."
• "Kelly had a great understanding of both the property and the local area."
• "Kelly was very helpful on my recent property viewing and a significant difference from other local agents I've had the 'pleasure' of dealing with."
• "Clare was excellent throughout the transaction. Always available, always friendly, always informative."
• "The estate agent, Jemma Payne, was very friendly and personable. She had good knowledge of the house itself."
• "I have been extremely impressed by the professionalism displayed by Kelly."