Pure Pet Food Reviews Summary

Customer Service and Cancellation Process

Pros:

• "Customer service is excellent - it’s easy to get in touch and they’re keen to help and offer advice."
• "Their customer service is top notch and it's refreshing to encounter a company where you can actually speak to a human these days."
• "Great communication, fabulous pet food, and easy hassle free subscription that you’re in control of all the time."
• "The customer service is excellent and all my questions answered professionally."
• "The customer experience so far has been great and I love the little extra treats you get in the package!"
• "The customer service is second to none, and I cannot fault it in anyway."

Cons:

• "The cancellation process is also a pain - they make it very easy to sign up and more difficult to leave, which is just irritating."
• "If my dog liked the food I wouldn't buy again out of principle because of the sales tactics."
• "You can't cancel online, you have to phone during office working hours and speak to someone first, which is just so cheeky."
• "Shocking customer service. My dogs like this food but the help is just dreadful."
• "I tried to contact the customer service team to cancel my next order as I didn't want to be charged £78 for food that my dog can't eat but no one is answering the phone."
• "We were signed up at the Missenden food festival...We hit the 'change password' link. Didn't work. No email arrived."

Food Quality and Dog's Health

Pros:

• "My dog loves the food, he gets so excited at every meal, which is a nice change."
• "His fur is so soft and shiny and also no more expensive weekly trips to the vets!"
• "The food is very easy to prepare and the fact you can change consistency to suit the dog is handy."
• "This food is amazing, my puppy loves it...His toilet is perfect… cleaning up after him is pleasurable now."
• "Since swapping food my dogs coat has become less greasy. The nutrition is excellent and I like that there’s variety in flavours to the food without causing stomach issues."
• "My dog loves this dog food, he spends so long licking the bowl even when he’s finished."

Cons:

• "The food looks unappealing. Dog reluctantly gave it a go...was sick after the herring."
• "My dog didn’t want to eat it at all and when he did, he was sick."
• "The consistency is not very nice and does not look like the photos. It reminded me of a pot noodle that needed time to cook the dry bits of mushroom."
• "My dog dislikes this food. I have tried to contact numberous times to cancel, nobody responds."
• "It looks like baby slop, has the consistency of wallpaper paste and has a very unappealing smell."
• "Following 2 years of refusing to eat her kibble food from her bowl...She is now eating out of her bowl and instead of playing and fussing about her food, she is loving Pure."