Go European Motorhomes & Caravans Ltd Reviews Summary

Customer Service

Pros:

• "Jordan, Dan and Lewis go the extra mile every visit."
• "All staff are extremely helpful and went over and above to complete all the jobs we requested on our motorhome."
• "The after-sales team go more than the extra mile."
• "First class service buying and excellent after sales always willing to help or advise."
• "Taylor was very patient when explaining the new system which I really appreciated."
• "The technician was performing the checks and as he came across issues, he informed Dan who then got in touch with me and asked what I wanted to be done."
• "When there are the inevitable issues, Lewis and his workshop team give exemplary customer service."

Cons:

• "The job would have taken no more than 2 days, and no, I was not happy extra 7 days in b&b plus the job was substandard."
• "Sales ok, but when it comes to warranty work terrible, they’ll book it in for 2 months plus."
• "I had to chase them for a couple of items that were supposed to be done that were not."
• "The management do not now the meaning of customer service."
• "Check they haven’t financed your vehicle!"
• "No contact whatsoever for 5 months waiting for the new van."
• "Looks like they pulled the panel apart with a crowbar and dented all the side."

After-Sales Support

Pros:

• "Great service, honest and no pressure to buy but very nice to deal with."
• "Buying a motorhome doesn’t end when you drive it out of the showroom. Equally important is the aftersales service where many companies fall down. This was not the case with Go European."
• "Good communication throughout the time that our motorhome was being repaired."
• "Problem with water pump fixed as promised. Very friendly service from Jordan and quick work from Taylor to fit the new pump."
• "Thanks a lot to your organization for the support offered us to repair the valve for grey water disposal."
• "First class service with a great px price and a few things done for me."
• "The stress was quickly resolved when GoEuropean responded immediately to my call for help, by paying the bill to get it fixed without delay."

Cons:

• "The van was dirty, no carpets as ordered, and still waiting for them a month down the road."
• "Repair was done quickly and motorhome went back into storage, only now after grabbing it out of storage I notice after cleaning it dents and scratches down the side it had repairs."
• "Carthago through GO European supplied me with a faulty habitation door gas strut."
• "Please be aware if you have purchased a satellite dome and installation from this company I would recommend you take it somewhere else and have it checked."
• "Apart from the MOT and service none of the snagging had been addressed."
• "Driving home after both jobs were complete, I kept getting flashed by motorists only to find the toilet sky light does not lock correctly."
• "This is not something Go European will cover the cost of."

Overall Experience

Pros:

• "We have just picked up our new Roller Team motorhome from GMC. What a pleasant experience it was."
• "I would recommend Go European to anyone they are an honest and trustworthy company with a great customer focus."
• "We were extremely well looked after by all of the staff who were absolutely lovely and could not be more helpful!"
• "I would strongly recommend Go European!"
• "The company has been faultless as far as we are concerned."
• "Absolute first class service from a first class company."
• "I can honestly say that the whole experience from enquiry to delivery has been excellent."

Cons:

• "It's a real shame because as I stated at the beginning of this review I would like to like these guys, unfortunately my next new van will be from another supplier."
• "I, wont be returning."
• "Unfortunately my next new van will be from another supplier."
• "I just found the whole after service experience off putting."
• "An utter shambles of a company to deal with, with an arrogant demeanour and a complete disregard for any form of customer service or common sense."
• "Thank you for making us feel completely insignificant even though we would have been willing to part with our hard-earned cash and wasting our time completely."
• "I had an horrendous experience with this company and especially David Grimley, one of the owners."