Allerton Tyres & MOT Reviews Summary

Customer Service

Pros:

• "The staff at this garage are simply amazing. They always go out of their way and nothing is ever too much trouble."
• "Excellent service. You went over and above and sorted all my problems with my car out, within a few hours and got me back on the road."
• "Friendly staff and brilliant customer service, collected vehicle for MOT at 9.40am and returned once passed at 11.05."
• "The staff were friendly, curtious and knowledgeable."
• "The staff are so helpful, friendly, reliable and trustworthy."
• "Very professional and courteous, I would highly recommend them to anyone."
• "Always a friendly welcome, whether it be on the phone or in-person."

Cons:

• "Then wanted me to pay for it even tho they broke it have me car back with no handbrake then leaving my car unsafe."
• "Not a good experience took car for mot snapped my handbrake cable on test told me it was rusted even tho never had any previous problems and it worked when car went in."
• "Manager had a bad attitude to a paying customer."
• "Staff didn't seem to be arsed bout it attitude was yep broke on test your fault didn't seem to be bothered at all that they was at fault disgusting and disgraceful."
• "Felt let down by this garage, left with problem persisting after paying them."

Quality of Service

Pros:

• "Quality service from a quality company, whether it’s an MOT or a general service, nothing is too much trouble."
• "Had my MOT done here and a punctured tyre fixed here! Was all completed really quickly and to a really high standard would 100% recommend!"
• "Great service for a faulty valve on my camper today. Dealt with it in under 20 minutes which for a walk in was amazing."
• "Just had mot done needed a little work done and it was all completed to the highest standard extremely impressed by all the staff very professional and friendly."
• "Very professional and fixed everything to my needs very quickly."
• "Always carry out the work on your car efficiently and professionally."
• "I would rate this garage 10/10 and would highly recommend the service it provides."

Cons:

• "Took the car in, got charged for cleaning the throttle. Still had problems, went to another garage, they did a diagnostic test, it showed up as an error in one of the sensors, it got repaired. Why couldn't this garage do the same?"

Value for Money

Pros:

• "It's hard to find a garage you trust but here I feel I get value for money from a friendly and helpful team."
• "Didn't need as much work as first expected and so the job ended up not costing me as much as originally quoted."
• "Prices seem reasonable and it's in a pretty convenient location as well!"
• "Any work required is done professionally to the time scales agreed and most importantly very reasonable rates."
• "Good, reliable & quality service at a reasonable price."
• "Great price and excellent customer service!"
• "Very reliable and good pricing."

Cons:

• "Felt let down by this garage, left with problem persisting after paying them."

Professionalism

Pros:

• "Very professional and helpful, family run, would highly recommend to anybody."
• "Professional, friendly and caring team highly skilled."
• "Fantastic service from all the staff!"
• "Highly recommend this garage. Boss bunch of people, very fairly priced, reliable and very informative."
• "They genuinely take pride in providing a good service."
• "Always professional and it shows 100% how much pride is taken in their work."
• "Extremely reliable and honest."

Cons:

• "Manager had a bad attitude to a paying customer."

Trustworthiness

Pros:

• "You can take your car to Allerton Tyres and you will be treated fairly and honestly."
• "Great honest service, super efficient, love the family environment."
• "Honest advice from an honest garage."
• "Always genuine, helpful and don't rip you off."
• "Honest advice given & professional & expert work carried out quickly & for a good price."
• "Such a relief to deal with trustworthy professionals."
• "Love having a garage I trust."

Cons:

• "Not a good experience took car for mot snapped my handbrake cable on test told me it was rusted even tho never had any previous problems and it worked when car went in."