Norton Way Mazda Reviews Summary

Customer Service

Pros:

• "The customer service we received from start to finish was amazing!"
• "Matt Squires was extremely friendly, knowledgeable and could not have been more helpful."
• "The level of customer service that Jermayne Vincent provided, should be commended."
• "Everyone I dealt with was very professional, thank you all for guiding me through this major purchase."
• "The salesman, Matt, was great to deal with – no sales pressure, just patient, knowledgeable."
• "The manager (Steve) and our Sales Executive (Amelia) are excellent and provided a genuinely high quality customer service from start to finish."
• "I would happily recommend others to this garage."

Cons:

• "The overall service was awful. You ask a garage to carry work out and trust them to do so because we have zero knowledge about cars."
• "A slight hiccup with the car two weeks in (warning light) that was kind of left with me to sort out through servicing dept was a bit disappointing."
• "Door rattling and they pretend they can't hear it... If I wanted poor quality I would have bought a Vauxhall."
• "Distinctly unimpressed. The only thing Norton Way Mazda have managed to achieve here is that I will NEVER take my car back to them again."

Sales Experience

Pros:

• "Matt Squires has been so patient and helpful during this whole process."
• "The whole process from enquiry, through to test driving, then eventual car purchase was extremely easy."
• "I would gladly recommend this dealership to others."
• "I am really happy with the customer service we received at Norton Way Mazda."
• "The purchasing process was smooth and stress-free, thanks to Leigh's attention to detail."
• "What a fantastic purchase experience from start to finish."
• "I would definitely recommend anyone to buy from or visit in the future."

Cons:

• "The car was not as described with paint chips even though described as in great condition."
• "I've had too many car sales people addressing my other half when it's me buying the car."
• "However, the national 'Mazda Roadside Assistance' is actually contracted out to 'Alliance Worldwide Partners', who were unable to help us when we had a problem."
• "I discovered that they took some money from the box between the two front seats of my car."
• "The power steering has recently just stopped working and the garage has quoted over £4000 to fix."

Dealership Environment

Pros:

• "Showroom is smart clean and modern."
• "The showroom itself is very smart and modern in appearance and displays a good range of vehicles."
• "The show room was lovely. My son was able to enjoy a drink and read football magazines while my husband and I chatted to the sales team."
• "Very friendly, especially Richard and we were offered refreshments."
• "From the moment I stepped through the door, I felt welcomed."

Cons:

• "Parking can be a problem due to the size of the car park, although I've never had any issues finding a place."
• "There's only one thing I want to mention and that's your desks. It was a bit uncomfortable to sit by it as there was no legroom on the other side of it."

Vehicle Quality

Pros:

• "We bought a used Mazda CX-5 from Norton Way Letchworth. The car was in tip top condition and the whole process with Leigh was so smooth, pleasant and without any stress."
• "The car is great - and very much sells itself."
• "The Mazda CX-30 is REALLY well specked and plush inside, lots of soft, leather."
• "The CX3 is a great car and so far I am very impressed."
• "Now I'm a big time Mazda 6 lover & enjoy driving the great machine."

Cons:

• "Brought a car less that 2 years ago, the power steering has recently just stopped working."
• "They returned the car telling us the brakes were fine. We took the car back in January for an Mot, which the brakes failed saying they had worn 80% and the disc needed doing too."
• "I had ONE concern and issue that I wanted to be taken seriously. To not scratch my car whilst being serviced. It’s no surprise that I find scuffs and scratches around the bonnet area."

Value for Money

Pros:

• "The price was fair and the 12 month Mazda warranty and roadside assistance offer reassurance of a trouble free year ahead."
• "Gave me a good offer on part exchange and walked away feeling like I got a good deal."
• "The very low mileage car without pre-owner was sold at the lowest price as far as I could search through online."

Cons:

• "Presented me with an estimate of £800 to replace the unit. Not even the entire seat, just the adjuster unit."
• "After my car came back from a service by an independent garage with the engine warning light on and a long list of recommended works totalling over 700 pounds, I had it checked by Norton Way Mazda, who confirmed that none of the work actually needed doing and the warning light was due to a sensor being disconnected."