Address: 20/24 Swinegate, York, YO1 8AZ, United Kingdom
Phone: +441904633700
Rating: 4.4
based on 160 reviews.
Atmosphere and Decor
Pros:
"The atmosphere inside is lovely, felt so intimate."
"Nothing can be better than theme atmosphere filled by themed music in the background."
"Restaurant is nicely decorated and relaxed."
"The atmosphere is so welcoming with music, cosy lighting and it was warm inside."
"Great ambience and atmosphere, superb menu and excellent staff."
"Has a bit more of a look and feel of a bar for an evening crowd, but it was a great place to eat."
"The decor was modern and spotless."
"Lovely atmosphere. Would definitely come back here next time we visit."
Cons:
"The place itself is very much wood themed which today looked dark despite the day being bright."
"The lights go out as soon as you get in the cubicle in the ladies' loo."
"The restaurant it’s self is in poor tacky conditions."
"The whole ambience is good (and clean)."
Service
Pros:
"The service was amazing and the staff were great about it."
"Staff are friendly and attentive but not overly so."
"The staff is welcoming. The sea bass is prepared excellently."
"Staff Great, ambience good but the food is lacking in care."
"The staff were amazing! There was a table with a lot of loud drunk people and the staff asked them to quiet down."
"Staff were superb, attentive and courteous from beginning to end."
"Lovely service in a friendly restaurant in York."
"The staff have mastered the art of being attentive without overbearing."
Cons:
"We were let down by one particular member who seemed completely uninterested."
"Christina is the worst waitress I have had to deal with. Extremely rude and aggressive."
"Below average service. The food lacks taste, presentation."
"Poor customer service, ordered a medium steak that came served very rare."
"Unfortunately, the manager’s attitude and his lack of respect to the latest guidance- not wearing a face covering."
"Service was good. Vegetarian sharing plank was really nice (I'm not veggie) my main was a burger which was very standard, ok but a bit bland."
"Okay food. Okay atmosphere. Okay service. Tad annoying that they apply an 'optional service charge' 10% to the bill."
"Struggling to give this place 3 stars. Ordered Caesar Salad with chicken and breadsticks and a fish stew."
Food Quality
Pros:
"I thoroughly enjoyed the sea bass. It was perfectly cooked, tender, and flavorful."
"The food arrived in a reasonable time and all at once for a table of 7. It was hot and well presented."
"The Pork Belly dish was superb - cooked (sous vide??) until the fat became a soft gelatinous layer, perfectly paired with an apple sauce."
"Genuinely one of the best meals in my life. This was a special week away, otherwise I'd never think of eating at a restaurant like this."
"Very nice and reasonably priced food."
"Delicious food, friendly staff and chilled sophisticated atmosphere."
"Excellent food, service and value for money."
"Amazing food and service. Only lost a star as one of the deserts came out over cooked."
Cons:
"Pasta were too spicy so you couldn't feel any other taste."
"My husband and I had our lunch here, we ordered the Tuna Nicose Salad, however we were very disappointed with the whole experience."
"The vegan options were very poor, especially the starter. It was literally pieces of lettuce with mushrooms and onion thrown on top, not a seasoning in sight."
"Very average overpriced food. Below average service. The food lacks taste, presentation."
"The food was average and the staff were friendly. Cocktails were nice enough but the huge let down was unfortunately the manager’s attitude."
"Drinks were reasonably priced but the all of our food was disappointing."
"Food ok, majority of staff ok, but the main attendee lady lied about seating arrangements."
"We went to this place ordered 3 mains off the lunch time special menu and one main off the normal menu when we payed the bill and left, we checked the bill and realized that we had been charged full price for the 3 mains which were off the lunch time specials."