Address: 68 Marygate, York, YO30 7BH, United Kingdom
Rating: 4.7
based on 140 reviews.
Service
Pros:
"The staff were all very attentive too."
"Service very attentive and friendly waiters."
"Service is very friendly and attentive. Staff are very professional and welcoming."
"The waiting staff were very attentive and friendly, and their knowledge of each dish added to the enjoyment of the food."
"Service is incredible: knowledgeable, friendly and attentive without being cloying."
"The service and atmosphere was brilliant as usual but I don't think I picked my dishes well."
"Amazing service - just what we've come to expect from Tommy Banks!"
Cons:
"Service is not great. The male waiter who served us was with standard service but another female waitress is just half black faced for no reason."
"We were very excited to come to roots, especially after seeing the Head Chef on Great British Menu. Sadly we were left underwhelmed."
"I'm afraid it's the little things which let it down for us."
"Great service, good food, high prices."
"The reaction from the staff was incredulous, which when you're spending thousands of pounds on a meal, is a complete and utter joke."
"The place lacked ambience and the tasting menu was mediocre."
"Amazing food, brilliant staff that just know when to approach and when not to, I was treated for mother’s day and it certainly was a treat."
Food Quality
Pros:
"Every course was fantastic."
"Fabulous cooking! From a wild garlic margarita to start to the strawberry, marigold and sweet cicely dessert we enjoyed every dish."
"Best dish by a country mile was the crab."
"Amazing tasting menu. Some dishes, flavours and combinations you can't have elsewhere."
"The food is amazing it is no wonder that it has received such rave reviews."
"Each plate seemed to surpass the last. Incredible skill and technique from the whole team."
"The food was out of this world. We chose the pescatarian luncheon menu and drank wine by the glass as we were driving."
Cons:
"Nothing worth five stars like all other reviews."
"Food is standard, nothing special, maybe except the egg custard. The duck was cold."
"Other dishes seemed on the salty side but delicious."
"For me, lacked a little wow that you'd expect with the price."
"The food was delicious however the portions were very small."
"The food itself was extremely salty, that salty that it actually burned our mouth."
"I was anxiously waiting for the restaurant to open for the last couple of months. Having been to Black Swan at Oldstead multiple times in the last couple of years and being huge fan of Tommy's food (even before he got his Michelin star), we were expecting another excellent experience. We went at the second day of opening and unfortunately it was a huge disappointment."
Ambiance
Pros:
"A real experience! Very special evening and we really enjoyed it.."
"Everything from the interior design to the vibe and service to the tasting menu and wine pairing was *spectacular*."
"Lovely looking restaurant in a great building."
"If you make the decision to dine at Roots then there is for me only one test and that is how good was the food."
"The restaurant itself is lovely and creates a great atmosphere."
"Top class food & service, a real treat and a great experience throughout."
"The atmosphere is very glum not cosy. very stark."
Cons:
"Sadly we were left underwhelmed. The atmosphere is very nice, relaxed fine dining and the made to feel welcome by the knowledgeable staff."
"The decor felt like being in a Methodist church hall."
"The decor is very nice but quite possibly the most uncomfortable chairs for such a long food experience."
"We were asked to wait in a small seating area where other people were sat and it was also close to the bar and toilet, which meant social distancing was impossible."
"Dissapointing visit to Roots on Saturday. The place lacked ambience and the tasting menu was mediocre. Its decor is very nice but quite possibly the most uncomfortable chairs for such a long food experience."
"Stunning & creative food that left you wanting more, not 5 stars as my only disappointment / feedback is that towards the end dishes were whipped away too quickly."
"I haven't been to Tommy Banks' other restaurant so I can't compare the two but I have eaten 2 Michelin star food at Marcus in London so I have a starting point for comparison."