Frankie & Benny's Reviews Summary

Food Quality

Pros:

• "The food was excellent."
• "All the pasta dishes are amazing. The flavours are all there and the meat tastes so amazing."
• "Service was friendly and quick and food was really tasty."
• "The food was delicious and hot."
• "From the starter to the dessert the quality and tastes of everything was outstanding, my sirloin steak was very nice."
• "The food was delicious and our waiter Max was just perfect."
• "The Food is divine and the staff are so lovely and polite."

Cons:

• "When we received the food, the pizza was watery, the chips were stone cold and the broccolini was rubbery and cold."
• "The food is basic and cheap, which I guess is what you go for but it looks more exciting than it actually is."
• "I had chicken parmersan and it tasted like burned toast."
• "Food was barely warm. Lasagne was more tomato than anything else. the chicken tasted soapy!"
• "The Mac and cheese was dry and untasteful."
• "Both Chickens were dry and over done."
• "The ribs were pink. And undercooked no flavour."

Service

Pros:

• "Amazing evening meal for sons birthday. I cannot thank the staff enough for making this such a memorable time."
• "Service was brilliant, couldn't fault it, attentive and very helpful with building a meal for my son with ASD."
• "Our table waiter was extremely helpful, funny and an absolute star, the bar staff were fantastic and ensured my son had a birthday surprise which none of us knew about."
• "Sara was our waitress and we were very impressed with her level of customer service."
• "Staff are superb and take allergies very seriously."
• "However what stood out this evening was some of the best customer service I have had from a waitress in a long time!"
• "Great table service."

Cons:

• "Literally just had to walk out. There's only so long you can wait be ignored before you leave. Didn't even get asked if we wanted drinks."
• "We waited an hour and a half for our food. People that turned up after us got their food before us. When we complained we we were met with animosity."
• "Asked for our children's food to come out at the same time as our starter....it didn't."
• "Good service except our waiter (max) was rather grumpy and clearly didn't want to be there!"
• "When we explained we were not happy, the waitress said 'what's wrong with it' then ran off to get the manager without waiting to find out the problem, she was surly and started shouting at my fiancé when he pointed out the problems."
• "Food was sat on hot plate for 5-10 minutes then staff decided to have a full blown convo over my food."
• "Terrible food. Awful service."

Atmosphere

Pros:

• "The restaurant had a great atmosphere was so lovely☺️"
• "Restaurant has a nice atmosphere. Clean and tidy and would recommend a visit."
• "It’s always a good atmosphere in there."
• "Overall good atmosphere, good music and lovely staff."
• "Awesome place with a great atmosphere and was absolutely packed."
• "Good atmosphere, would definitely come back."
• "Good atmosphere in there."

Cons:

• "The area wasn't very nice too bit run down."
• "Far too noisy, it was like trying to eat in a very noisy disco very bad, unable to talk to each other as just too noisy."
• "Sometimes the music can be a bit too loud."
• "I understand the whole happy birthday songs and display but the music was so loud it was uncomfortable!!! Kids were holding their ears and heads!!!"
• "Good food, but very small portions, and extremely noisy!!!"
• "Lose the slightly idiosyncratic music choices."
• "It can get quite noisy as you get mostly families in there plus the music is loud."