Plum Tree Farm - Dining & Carvery Reviews Summary

Food Quality

Pros:

• "meats were amazing, veg was soft but not over cooked, the cheesyest cauliflower cheese!!"
• "the carvery was the best one I've ever had!."
• "Food was lovely and hot, Matthew who served us was prompt and efficient."
• "Carvery is always delicious and a good price, especially during the week when it's a little cheaper."
• "The beef was tender, the red cabbage was the most delicious I have ever tasted!"
• "The carvery on Thursday 1st December was really good. Lots of meat and veg."
• "the food was absolutely fantastic."
• "food was very acceptable, I had the big mixed grill and tbh, I couldn't find fault."

Cons:

• "the fish was practically burnt and the halloumi (what I could see) was around 2mm thick and had no taste."
• "my steak was awful. Tasteless and gristly."
• "most of the veg was cooked well, unfortunately the jacket potatoes were like rocks."
• "Food was not cooked and cold, stuffing lol was just water added to the mix without any cooking."
• "The carvery was old and ready for the bin and the burgers were absolutely appalling, gristly and devoid of flavour."
• "we had over fried sausage which was black, the bacon was dried out obviously been sitting in a hot oven too long and the eggs were undercooked."
• "the food was cold the potatoes where black l told the lad that pthey where cold he just filled the bowls up with cold spuds."
• "the carvery potatoes and veg undercooked."

Service Quality

Pros:

• "We were greeted and served at the bar by Billy, who provided us with excellent customer service, he was polite and courteous."
• "Food orders taken and we were told 15 minute wait… food arrived within 5 minutes, fresh and well cooked."
• "I was greeted by a lovely girl named Maddie who was smiling and polite."
• "Staff were very attentive and removed plates etc regularly to give us room."
• "Staff couldn't be more helpful. My daughter struggles to get gluten free dining at most pubs so was overjoyed to find a decent selection she could enjoy."
• "The staff were really helpful, amazing service from Jack in particular!"
• "Staff are really friendly and will attend to every need. Very apologetic when anything goes wrong."
• "staff were running round like headless chickens so can't fault them really."

Cons:

• "No table service to ask how the food was or clear the plates."
• "once receiving our food we were quickly ignored. Nobody came to check on how our food was which wasn’t nice at all."
• "Unfortunately we had to complain about the very poor and rude service received from the chef."
• "the chef decided to put 1 person on the bar on Valentine’s Day night and a quiz night."
• "It may have been busy but no excuse for slow turn around on tables considering people were waiting 20+ mins for tables."
• "staff are younger and dress as if they are about to do a turn for a tenner and also take your food away before you've finished!"
• "we had to wait forty minutes for our meal but this was on a very busy night."
• "staff were running round like headless chickens so can't fault them really."